• Service Delivery Manager Jobs in Hong Kong - 23796886

  • HP Inc.
  • Hong Kong
  • Save Job
  • 1 - 3 Years
  • Posted : above 1 month

Job Description:

HP is the worlds leading personal systems and printing company, we create technology that makes life better for everyone, everywhere Our innovation springs from a team of individuals, each collaborating and contributing their own perspectives, knowledge, and experience to advance the way the world works and lives

We are looking for visionaries, like you, who are ready to make a purposeful impact on the way the world works

At HP, the future is yours to create!

Responsibilities

Owns customer operational relationship develops & nurtures to excellent customer satisfaction
Grows understanding of customer at local & country level to analyze delivery requirements & contribute to customer strategic business plan
Contact for operational & tactical issues representing delivery of all services (all functions) to the customer manages performance metrics, reporting, escalation & communication
Manages expense/cost target commitments for all service delivery requirements implementing & monitoring expense control
Ensures performance goals are met for all in scope services across all towers identifying & analyzing gaps & implementing corrective action plans
Ability to effectively and proactively manage risk for low risk projects
Supports AST & all delivery organizations to timely, cost effective delivery of SLA requirements identifying & recommending optimization while managing scope, resources & coordination
Contributes to account service delivery plan
Identifies incremental revenue opportunities
Assures compliance with HP and customers HR, PR, legal, financial, ethics and government related policies, strategies, and processes
Acts as a team or project leader for small and medium AST/delivery teams by providing managerial and technical direction

Education and Experience Required

First Level University Degree or equivalent combination of education and experience
1 -3 years relevant industry experience
ITIL/ITSM knowledge

Knowledge and Skills

Ability to build & manage strong customer relationship
Influence & negotiation skill
Ability to apply business management & financial concepts to analyze business needs
Ability to prepare clear, concise and persuasive communications for multiple audiences, including demonstrating effective writing, presentation skills, listening actively and projecting a trustable image
Ability to understand & analyze an issue or problem to implement a corrective action plan Applies appropriate technical knowledge and methods to resolve business issues
Ability to lead cross cultural, cross tower & cross business team for effective & efficient customer support
Ability to proactively & effectively manage risk on low to medium risk projects
Consistently applies Quality & Continuous Improvement Plans
Ability to develop & present high impact message to customer
Industry sector knowledge (finance, manufacturing, etc)
Crisis & conflict management

#LI-POST

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking
Functional Area : HR/PM/IR/Training
Role : Admin/Facilities Mgmt
Salary : As per Industry Standards
Deadline : 11th Apr 2020

Key Skills:

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