• Service Delivery Manager IT Infrastructure Jobs in Bangalore,India

  • Capgemini

Job Description:

Short Description

Service Delivery Manager -Infrastructure 9 12 Years

We are looking to hire SDM Service Delivery Manager with 9-12 years of exp in Bangalore location


Any Education

Job Responsibilities

1 Part of GIT Global Infrastructure Domain SDMs are the Key interface points SPOC for Global Infra clients Group APPS Service Teams BRMs Regional IT teams

2 Accountable for the complete Infra Services at respective Region to the clients

3 Works closely with Region clients to capture their Global Infra Scope requirements

4 Works closely with Global Infra Global Tech tower leads across DC Network Security L3s Regional Tower SPOCs L4s to get the required Infra Services delivered to clients

5 Publish the monthly Service Management Dashboard reports specific to Region Infra to Clients Management SLM SLAs KPIs adherence

6 Participate and contribute in areas like a Global Infra Process alignments IPC cycles Incident Change Problem b Global Infra Operations Alignments c Capacity utilization planning d Global Infra BC DR e Monitoring tools f Global Infra Assets Contracts Internal External DC Real estate g New initiatives rollouts at respective regions like ITaaS h Regulatory compliance like ISO27001 certifications i Budgets Financial management Charge backs j Industry standards based services delivery like ITIL CoBiT

7 Identify ensure the Continuous Service Improvements for the delivered Global Infra services

8 Ensure effective CSAT score at region Customer Satisfaction

9 Well versed with Global Delivery Infra Services Working with onsite teams etc

Skills Experience

1 Overall 9 to 12 years of Global IT Infrastructure Datacentre based Service Delivery Experience

2 Had worked with globally established IT Infra MNCs with overseas multi cultural work environment experience working in global delivery model

3 Should have deep dive skills in one or more Infra technical areas a Virtualization Hypervisors environments VMware Citrix Microsoft Oracle virtual platforms b Systems Linux AIX WinTel c Storage IBM EMC d Network Firewalls Radius IPS Cisco F5 Checkpoint HP DB Oracle SQL

4 Understand the Application functionality architecture details and components metrics along with workload characterization

5 IT Frameworks COBIT Regulatory compliance experiences ISO 27001

6 Good Communication Verbal Written Education Certifications 1 Engineering or Any Graduate 2 ITIL v3 Foundation Certification or Service Delivery area certifications


Profile Summary:

Employment Type : Full Time
Industry : IT - Software
Salary : Not Disclosed
Deadline : 17th Mar 2020

Key Skills:

Company Profile:

A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients opportunities in the evolving world of cloud, digital and platforms

Why not try out our free online tutorials and gain an edge?

People who search this job also searched for the following Keywords

All rights reserved © 2018 Wisdom IT Services India Pvt. Ltd DMCA.com Protection Status