• Service Delivery Manager Analytical Operations Jobs in Pune,India - 25174083

  • Entercoms Solutions Pvt Ltd
  • Save Job
  • 10 - 13 Years
  • Posted : 22 days ago

Job Description:

Entercoms empowers companies to accelerate value from their service supply chain Leveraging advanced technologies such as Artificial Intelligence and Machine Learning, Entercoms delivers the ability to maximize revenue and drive greater control over business outcomes As a digital technology and services company, Entercoms achieves true transformation of the service chain through business-driven Intellectual Property, advanced analytics, domain expertise, operations support services and cross-industry best practices

Profile The Service Delivery Manager for Analytical Operations will be responsible for high profile international customers You will be required to have experience in supply chain management and all related operations as well as strong capabilities with data analytics, web analytics, customer data and CRM related operational analytics This role will be working from our Pune, India office

Essential Duties & Responsibilities Services Delivery Operations Management in an ITES environment
International Customer Management
High Profile customer visit management
Escalation Handling
Close coordination with cross functional teams for better customer experience
Service Delivery Innovation for optimum resource utilization
Cultivating a culture of team ideation for developing business growth ideas
Providing on the ground hands on leadership to the highly talented team of experts
Developing next line of leaders through coaching and mentoring
Ability to work on time bound deliverables with no hesitation to go the extra mile
Act as a face to customer as a single point of contact from delivery organization
Complete ownership of the team activities
business performance and SLA management
Familiar with data analytics, web analytics, customer data and CRM related operational analytics
Understanding and experience in supply chain management and etc will be an advantage
Improving customer operations performance, provide innovative solutions to the customer
Understand the customer requirement and translate them into solutions
Build a data-oriented culture, adoption of technology solutions and process improvement projects to achieve operational and business goals
Experience in driving the team and solutions through analytical/ big data management tools
Operations efficiency improvements in cost, quality, delivery and drive business excellence
Maintain customer satisfaction
Maintain business communication with senior management
Team management Hiring, coaching, talent management and retention

Required Skills Experience in working with Hi-Tech industry customers or core job is highly preferred
Ability to work under pressure and remain composed
Should be able to handle multiple subprojects as a lead
Should have experience in Analytics and customer support related operations
Supply Chain Management Domain understanding is a must
Team management and leadership
Relationship management - build and maintain relationships with clients, suppliers and colleagues
Excellent verbal and written communication
Good at presentation skills
Analytical though process and leadership to drive the analytical projects
Should have worked on six sigma projects
Strong organizational, analytical, communication, and presentation skills
Proven ability to execute cross-functional projects from beginning to end without daily direction
Ability to work with data (eg data analysis, transformation, visualization, statistical and predictive modeling) using tools such as Excel and other reporting tools
Experience in analytical tools such as SAS, R-language, MATLAB, SPSS
Experience in using ERP systems like SAP/Oracle/ BAAN/Servigistics etc will be an advantage

Highly desirable capabilities 10 years of experience in service delivery operations
Program management experience in supply chain operations management domain
5 years in managing teams and account delivery
Industry Hi-Tech

Education Graduates in any discipline, preferably with specialization in Industrial Engineering, Statistics, Engineering, and Science and PG Degree in Operations (MBA-Operations)

EO Statement Entercoms is committed to creating a diverse environment and is proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status Entercoms is also committed to compliance with all fair employment practices regarding citizenship and immigration status

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 20th May 2020

Key Skills:

Why not try out our free online tutorials and gain an edge?

People who search this job also searched for the following Keywords

Sourced**

Salary trends based on over 1 crore profiles

View Salaries

All rights reserved © 2018 Wisdom IT Services India Pvt. Ltd DMCA.com Protection Status