• Service Delivery Expert - Dev Units Jobs in Hyderabad,India

  • Novartis AG
  • Save Job
  • 8 - 11 Years
  • Posted : above 1 month

Job Description:

Job ID 275672BR

Position Title Service Delivery Expert - Dev Units

Job Description Why Novartis
Why consider Novartis
750 million Thats how many lives our products touch And while were proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this how can we continue to improve and extend even more peoples lives

We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment Where youre given opportunities to explore the power of digital and data Where youre empowered to risk failure by taking smart risks, and where youre surrounded by people who share your determination to tackle the worlds toughest medical challenges

We are Novartis Join us and help us reimagine medicine

Novartis Business Services IT (NBS IT) is working to support Novartis to deliver better patient outcomes through innovative use of information and technology As technology is reshaping the healthcare industry, IT will be a differentiator for our businesses, inspiring new ideas and enabling Novartis to reimagine medicine

To continue to add even greater value for the business we need to have the right people with the right capabilities in the right location We need to be customer-oriented and focus on bringing the best services and solutions to the business both globally and locally to support our patients

NBS IT offers this extraordinary work experience with a real opportunity to develop in a highly fast-paced technology-driven environment where collaboration and innovation are at the heart of who we are and what we do

Position Purpose
Act as the primary point of contact for the business - specific business capability - to develop strategy, identify opportunities, and enhance existing and/or build new services to ensure that agreed services are being delivered to requirements and business user expectations and satisfaction levels are met

Major Accountability

- Act as the primary connection between service delivery and the business for a given capability and develop IT strategy in alignment with business strategy - Ensure IT services are aligned with business strategy, business objectives, business requirements, standards and regulations - Understand the processes, plans, objectives, drivers, and issues related to the business capability, as well as the appropriate external policies and regulations - Identify and qualify new demand with overall responsibility for steering proposals through the early phases of approval - Participate in establishment of budgets and investment proposals and obtain sponsorship and funding - Ensure the introduction of new / modified services happens in a planned, controlled and timely manner to minimize disruption and maximize benefit - Provide IT consulting to the capability stakeholders, educate them on IT processes and methodologies and drive adoption of global solutions - Ensure service adherence with quality, compliance and security standards and delivery of associated corrective service actions - Provide a uniform approach to the way in which customer feedback is handled and resolved - Ensure technology impact analysis is provided to business - Facilitates project kick-offs contributing to the success of a project team - Take accountability to ensure adherence with Security and Compliance policies and procedures within Service Delivery scope

KPI
- Completeness and accuracy of business demand capture - Project execution survey (quality, time, cost) - Project quality (meeting customer problem) - Process efficiency - IT services risk mgmt recorded / managed - Customer Satisfaction - Service quality timely and accurate reporting (ie Service performance and CSAT analyze);

Minimum requirements Masters in Medical/Bio-Medical/Healthcare English 8 years in pharmaceutical R&D space or relevant healthcare environment with technical (software development, IT project mgmt) knowledge Experience building strategy/roadmap, engaging with senior stakeholders, running workshops, consulting services and building business partnerships Experience working/engaging in global/matrix setting Project management experience a plus

Division NBS

Business Unit IT NBS

Location India

Site Hyderabad, AP

Company/Legal Entity Nov Hltcr Shared Services Ind

Functional Area Information Technology

Job Type Full Time

Employment Type Regular

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Biotechnology/Pharmaceutical/Medicine, Manufacturing/Industrial
Functional Area : IT Software : Software Products & Services
Role : Project Leader/ Project Manager
Salary : As per Industry Standards
Deadline : 23rd Feb 2020

Key Skills:

Company Profile:

Company
Novartis AGarfix

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