• Service Deliver Lead - Finance & Accounts Operations - BPO Jobs in Bangalore,India - 25255702

  • Stalwart Management Consulting
  • Save Job
  • 15 - 25 Years
  • Posted : above 1 month

Job Description:

Roles & Responsibilities

- Meeting contractual requirements, SLAs, KPIs for aligned accounts, meeting C-Sat requirements for aligned clients in F&A space

- Manage service delivery for P2P and O2C and RTR

- Meeting top line / bottom line targets for aligned account

- Providing leadership to the team, talent retention (meeting attrition targets), people capability building

- Interaction with clients and handling all escalations

- Responsible for establishing Governance structure

- Provide strategic inputs to the clients for better operations / restructuring

- Farming the existing accounts for additional growth

- Ability to pool in resources being internal or external connects during the need for new or existing business

- Had driven implementation of RPA, bots and cognitive finance

- Experienced in solution defense as Delivery head and ability to make presentation to the existing or prospective clients

- Showcase though leadership and bring in new ideas

- Responsible for driving operational efficiencies, by performing process transformations / automations /RPA

- Support and drive all organizations initiatives viz, quality initiatives, risk and compliance, and HR initiatives etc

- Getting involved and working closely with Presales / Solution team and provide strategic inputs for the new RFPs / expansions

- Meeting prospective clients as and when required to show case capability

- Contribution to business development for additional business

- Meeting Service levels and Driving process improvements

- Experience in driving high people engagement index

Skills Desired

- In-depth knowledge and appreciation of domain in F&A (P2P/R2R/O2C)

- Strong experience in managing transformations

- Understanding of revenue accounting, cash accounting, inter company accounting, trial balance, accruals, adjustments, reconciliations, and Fixed Asset Accounting

- Understanding of Order to Cash cycle (Cash applications, collections, credits)

- Hands-on experience in F&A Delivery in BPO/SSC

- Client management ability

- Excellent articulation and communication skills

- Superb interpersonal and people management skills

- Ability to engage with internal and external stakeholders

- Resilience and confidence

- Ability to handle large teams (300+)

- Creativity and innovativeness

- Ensure smooth and transparent communication with customer

- Proactively understand and meet customer expectations and ensure high CSAT score


- Flexibility to work in US shift

- Years of relevant experience - 15+ years

Preferred qualification

- CA or ICWA or both or CPA or ACCA

- Certifications in IFRS, Any digital FAO certification

Minimum qualifications

- Post Graduate in commerce or MBA - Finance

- BCom (H)

If interested, kindly help me with your Resume mentioning the following details

Total Exp
Relevant Exp
Current CTC
Expected CTC
Notice Period

Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 30th May 2020

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