• United States Of America, Usa
  • Save Job
  • 2 - 5 Years
  • Posted : above 1 month

Job Description:

Service Coordinator III - ( 1906699 )


At Ingersoll Rand we are passionate about inspiring progress around the world We advance the quality of life by creating comfortable, sustainable and efficient environments Our people and our family of brandsincluding Club Car, Ingersoll Rand, Thermo King, Trane, American Standard Heating & Air Conditioning and ARO - work together to enhance the quality and comfort of air in homes and buildings; transport and protect food and perishables; and increase industrial productivity and efficiency We are a global business committed to a world of sustainable progress and enduring results For more information, visit wwwingersollrandcom

Ingersoll Rand is a diverse and inclusive environment We are an equal opportunity employer, dedicated to hiring a diverse workforce; including individuals with disabilities and United States qualified protected veterans

Ingersoll Rand is seeking for a personable and dependable Service Coordinator for the Chicago, IL Area! We are looking for Individuals who are responding to customer demand calls as well as actively contact customers for maintenance and service scheduling, and process any service requests Our Service Coordinators work with small to large businesses and Fortune 500 Companies to ensure the compressed air equipment they purchased is maintained in time and fully operational We provide training for all of the skills required to succeed! If you feel you have a great personality, strong work ethic, love solving problems, and enjoy working in a fast paced position, we may be a good fit for you For more information about our company, please visit wwwingersollrandcom

*This position can be based in Elmhurst, IL

Job Summary

This position is for a Service Coordinator supporting the Customer Center and serving the compressed air needs of the industrial sector The Service Coordinator is responsible for efficiently and effectively coordinating service technicians to meet customers needs You will manage and communicate with customers, sales teams, and management, while adhering to all order management and operational requirements of the position

Answer incoming service calls and schedule technicians Schedule preventive maintenance activities monthly and process service requests Generate and follow-up on service quotes and seek new business whenever possible
Guide and develop service technicians as appropriate, assisting in technical issue resolution Scheduling and tracking of service technicians to maximize their operating efficiency and effectiveness
Ensure timely and accurate invoicing
Manage Service Inventory locations and rental fleets (repair status, location, etc)
Ensure environmental, health and safety, as well as Operational Excellence adherence in the Customer Center Assist with the auditing process
Earn customer loyalty by effectively and efficiently managing customer interactions, ensuring customer satisfaction
Order and receive parts for jobs Monitor shipping and receiving activities Conduct service request data entry and management Submitting warranty claims and shipping parts to the factory Ensure SARBOX compliance
Displays team effort and dedication to customer by maintaining flexibility to work overtime and weekends as the business requires


A High School Diploma or equivalent and 2-5 years of experience in a related field is required
Operating knowledge of Microsoft office software and working proficiency with hand held computer (ie Smartphone, iPad)
Proper phone etiquette and skills required
Knowledge of mechanical and electrical systems is preferred
This position is partially physical and requires regular use of hands, fingers, walking, stooping, and kneeling It requires employees to regularly lift and or move up to 10 lbs, frequently lift and/or move up to 50 lbs

Key Competencies

We are committed to helping you reach your professional, personal and financial goals We offer competitive compensation that aligns with our business strategies and comprehensive benefits to help you live your healthiest We are committed to building an inclusive and diverse culture that engages as well as values the different backgrounds and experiences of our employee, which, in turn, spurs innovation, generates creative solutions and enhances our customer relations

If you share our passion for inspiring progressfor bringing about bold shifts in how people, economies and societies operatethen you belong with Ingersoll Rand Progress begins with you

Primary Location North America-United States-Illinois

Work Locations Elmhurst IL 131 W Diversey

131 W Diversey Avenue


Job Service

Schedule Full-time

Shift Day Job

Employee Status Regular

Job Type Experienced

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Manufacturing/Industrial
Functional Area : Production/Manufacturing/Maintenance/Packaging
Role : Production/Manufacturi ng/Maintenance
Salary : As per Industry Standards
Deadline : 20th Jan 2020

Key Skills:

Company Profile:

Ingersoll-Rand (India) Ltdarfix

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