Service Advisor Talent Advisors Jobs in Delhi,India - 25039963

Job Description:

Job Responsibilty Maintain the highest standards of customer service, for both inbound and outbound calls across all markets/ functions in order to ensure customer confidence, satisfaction, and loyalty Provide First Call resolution for Executive club members, Premium Customers, Preferred Partners by carrying out the role of a technical expert within the team to resolve any queries [ ]

Service Advisor - Talent Advisors Job Responsibilty

Maintain the highest standards of customer service, for both inbound and outbound calls across all markets/ functions in order to ensure customer confidence, satisfaction, and loyalty

Provide First Call resolution for Executive club members, Premium Customers, Preferred Partners by carrying out the role of a technical expert within the team to resolve any queries or issues

Responsible to undertake all back office related activities, which includes handling queues, reissues, handling advanced fares and ticketing etc

To provide support to business contingency, which may arise, including mass disruptions

Responsible for checking and authorizing Automated Ticket Sales reports including reconciliation and related documentation Ensure audit compliance

To deliver departmental and/ or team targets to attain customer service and revenue

To carry out the role of the technical expert within the team to resolve any queries or issues

To play a leading role in an ongoing programme of process and quality improvement through the implementation of new technology and new working methods

To maintain data protection and confidentiality for both staff and customers

Responsible for self- development to ensure own technical and product knowledge is kept up- to- date

Undertake any contact center related jobs entrusted from time to time Desired Candidate Profile

Travel industry/ call center experience preferred

Excellent communication skills both oral and written

Strong conflict/ objection handling skills

Basic knowledge of Advanced fares and ticketing, electronic ticketing, and understanding of GDS

Flexible with shift working environment

Graduate or undergraduate fresher with excellent communication skills may also apply Benefits

Salary up to 45 lacs/ pa

5 days working

Both side cabs

World class working environment,

Profile Summary:

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