• Server & Storage Engineer Jobs in United Kingdom - 23857596

  • BRITISH TELECOMMUNICATIONS PLC
  • United Kingdom, Uk

Job Description:

Our purpose is to use the power of communications to make a better world For each other, for our customers, for society and our communities We need you to help us do this

Why this role matters

A Managed Service Operations role, working in the Servers and Storage Technical Service Group Strong technology background in pro-active management along with other related areas of expertise and will also need to have good customer facing, team player and self management skills The job is highly focused on working as part of a team to meet the customers needs and SLA requirements

What youll be doing

Responding to incidents relating to infrastructure technology, driving resolution to meet agreed SLAs
Owning and driving resolution of major incidents
Owning and driving major changes and releases
Ensuring the Customer is kept informed and liaising with customer representatives up to and including CEO level
Ensuring internal stakeholders are kept informed of progress
Escalating technical issues with 3rd party vendors via agreed support mechanisms and progressing to resolution / Owning and managing calls that have been escalated to supporting 3rd parties
Managing call breach by aligning resources in conjunction with Technical Services manager
Supporting the major incident process and where necessary taking ownership of recovery planning

Well also need to see these on your CV

Experience in the relevant technical skill area(s) with appropriate formal training
Experienced, fully competent in own area, can act as a key contributor in a more complex/critical environment, and is able to co-ordinate activities of others (the team leader)
Has depth of expertise in more than one area, and can apply knowledge/skills to a range of activities acting as a source of technical expertise to others in own area
Able to interpret internal/external business issues and recommended best practice in own discipline, and to make changes to own and others work to meet these
Able to act proactively to understand client needs and offer assistance even when not asked
Awareness of profitability needs and can manage costs for specific projects
Able to find the underlying issue and patterns in complex situations, taking a new perspective on existing solutions to complex problems, and is able to explain difficult concepts to a variety of audiences to ensure that the meaning is understood
Able to manage own time to meet agreed targets and to develop plans for projects in own area over the medium term, including forecasting/organising all resource requirements and finance
Can motivate other team members and create informal networks with key contacts outside own area Understands appropriate customer Business Processes and operating environments
Formal vendor training to professional certification standards, eg Solarwinds, MCP, MCTIP, VCP, CCNP, MCSE, Sun Solaris, HP certified systems engineer etc

Why choose us

In addition to a competitive salary, youll also receive a full contract of employment, access to internal training tools and ongoing coaching and support with potential opportunities to advance your career, furthermore as a valued employee, youll also qualify for a wide range of high street discounts as well as

Career development opportunities within the team and the wider BT group
Continued development to build your confidence and knowledge of the role
Support so you can offer the best service to the Customer
Pension Scheme, up to 5 PERCENT Company matched
Health Care Cover
Onsite parking available
Life assurance 4 x annual salary

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : IT Software : Software Products & Services
Role : System Administration
Salary : As per Industry Standards
Deadline : 19th Apr 2020

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