• Senior UC Escalation Engineer Jobs in Noida,India

  • itForte Staffing Services Pvt Ltd

Job Description:

- SIP, MGCP and H323 protocols

- Voice Gateway and Gatekeeper support and administration

- ICM (IPCC, CVP and CTIOS) support and administration

- IP Telephony Solution Design and support


- 5+ years configuring and supporting complex Cisco IPT solutions with Cisco Unified Call Manager, Cisco Unity Voice Mail, Cisco ICM (IPCC, CVP, and CTIOS)

- Strong experience troubleshooting Cisco Routers and Switches (2600 and 3800 series)

- Cisco CSS deployment and support experience

- UCCE (IPCC) Enterprise script, design, deployment and/or support experience

- H323, SIP and/or MGCP deployment and support experience

- Demonstrated ability to perform complex problem isolation within telecommunications infrastructures, FXO/FXS/PRI/T1/DS3 Circuits & Signaling Protocols

- Prior experience designing, administering, or supporting LAN/WAN [HSRP, QoS, VLAN s, Bandwidth modeling] and VoIP infrastructures

- Experience configuring and troubleshooting Voice Gateways/Gatekeepers

- SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis helpful

- Cisco Emergency Responder (CER) a plus

- Cisco Certifications (ie, CCNA, CCNP, CCIE, etc

- Excellent documentation, presentation, and problem solving skills

- Excellent communication skills and client-facing skills

- Work and collaborate with project teams consisting of eLoyalty Professional Services staff, client

- Provide mentoring and support to junior support staff members

Profile Summary:

Employment Type : Full Time
Industry : Recruitment Services
Salary : Not Disclosed
Deadline : 15th Mar 2020

Key Skills:

Company Profile:

itForte Staffing Services Pvt Ltd
Information Technology and Telecom sectors with their exponential growth in the last two decades, constantly changing technology landscape and increasing systems complexity have thrown up many challenges for the companies worldwide, the top among them being the shortage of qualified and experienced staff While there is no dearth of generalist placement consultants in India, who with one size fits all approach, cater to the IT and Telecom sectors as well However, considering the specialization and complexities involved, IT&T recruitment requires a high level of industry expertise and a focused vision, which most of these placement agencies lack It is with this vision that itForte was founded to address the need for quality resources for the IT and Telecom sectors

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