• Senior Technical Support Engineer Jobs in United Kingdom

  • HP ENTERPRISE SERVICES
  • United Kingdom, Uk
  • Save Job
  • 5 - 8 Years
  • Posted : above 1 month

Job Description:

At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work What sets us apart Our people and our relentless dedication to helping our customers make their mark on the world

We are a team of doers, dreamers and visionaries; inspired by our purpose and driven by our strategy We live by our three values partner, innovate and act

Our legacy inspires us as we forge ahead, always pushing to discover whats next Every day is a new opportunity to advance and grow ourselves, our company and the industry Some people call it an obsession, we call it a way of life

What you need to know about the job

Job ID 1049891

Primary Location Bracknell, United Kingdom

Job Category Engineering

Schedule Full time

Shift No shift premium (United Kingdom)

HPE Nimble Storage has developed breakthrough architecture that combines flash memory with high-capacity disk to converge storage, backup, and disaster recovery for the first time HPE Nimble Storage solutions are built on the idea that enterprises should not have to compromise between performance, capacity, ease of management, and price

Technical Support Engineer Responsibilities Include

Energetic team player with excellent customer relationship skills and the ability to maturely and professionally manage and triage customer service issues and escalations
Contribute to efficiency improvements from reducing customer issues to increasing team productivity through product changes and knowledge creation
Effectively and efficiently handle all levels of technical support calls from basic user questions to issues requiring more in-depth technical and problem solving skills
Independently diagnosing and resolving networking and performance problems with storage server environments

Must Have

Skills and Experience

5 years experience providing technical support to end user customers for storage related products including advanced administration issues such as snapshots and replication
Outstanding problem solving skills with good technical knowledge of storage systems and TCP/IP & Inter-Networking in a Linux and or Windows environment
Should be comfortable filing bugs and working with engineering to articulate problem scenarios for reproducing issues
Nice to have
Experience with applications like Oracle, Exchange, SQL Server Veam, Back up Exec, and Commvault
Experience with VMWare, Cisco UCS, ISCSI, Xenserver, HyperV, Open Stack and Fibre Channel
Ability to read backtraces and isolate potential problem areas at varying levels of depth and complexity
Scripting / Programming knowledge (with a focus on support automation) and time-saving utilities
Should be comfortable filing bugs and working with engineering to articulate problem scenarios for reproducing issues

#LI-SK1

1049891

HPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : System Administration
Salary : As per Industry Standards
Deadline : 11th Jan 2020

Key Skills:

Company Profile:

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