• Senior Technical Support Engineer - Fusion Engagement Cloud Jobs in Romania

  • ORACLE
  • Romania
  • Save Job
  • 4 - 7 Years
  • Posted : above 1 month

Job Description:

Senior Technical Support Engineer - Fusion Engagement Cloud - 19000SCM

Preferred Qualifications

Preferred Qualifications

Oracle Software Support is growing its Oracle Engagement Cloud Support team

As part of this team, you will learn the latest technology and help influence product supportability, usability, maintenance, and installation/configuration

The team works closely with the Oracle Engagement Cloud Development team, as well as other Oracle teams, directly involved in Fusion Products

If you are interested in joining the support team for a product in its early stages and help shape the future of Oracle Engagement Cloud product and Oracle Engagement Cloud customers alike, then this is the place to be If you think you meet the requirements below, we are definitely interested in finding more about you

As a Senior Support Engineer, you will be expected to have

Proven experience in implementation, support, consulting and/or development experience in Customer Experience software (CRM), preferably in a SaaS or a Cloud environment

B S degree in Computer Science, Information Technology, Engineering or equivalent

Good communication skills with the ability to provide advice to both technically aware and non-technically aware customers

Good diagnostic and troubleshooting abilities

Strong knowledge of SQL and RDBMS

Any of the following abilities will be considered advantageous Groovy Scripting, Javascript or Python; SOAP/REST Webservices; OBIEE; Weblogic; Oracle ADF; Oracle SOA;

Experience in the following will be considered advantageous mentoring junior team members on new products and technologies, delivering product technical or functional trainings

Key technical & Analytical Skills

Well-developed troubleshooting skills in the area of functional and technical CRM application environments

Ability to analyze details and synthetize the big picture, frequently working with incomplete or ambiguous data

Strong problem-solving skills

Strong SQL skills and ability to understand RDBMS concepts

Will be considered a plus Groovy Scripting, Javascript or Pythin, SOAP/REST Webservices, working with OBIEE reports

Documenting troubleshooting and problem resolution steps

Detailed functional knowledge of one or more products/modules, preferable related to Customer Relationship Management (CRM)

Troubleshooting in SaaS/Cloud environments

Behavioral

Excellent communication skills, in terms of being able to deliver technical and functional knowledge and solutions in highly escalated situations to executives, support personnel and customer personnel

Good interpersonal and customer care skills

Ability to deal politely with difficult callers

Ability to liaise with customers in an empathic and technically effective manner

Excellent communication skills with the ability to provide advice to both technically aware and non-technically aware customers

Customer oriented attitude

Good command of English language, both written and verbal

Ability to persevere in the face of obstacles and ensure customers success

Detail oriented

Logical thinker

Able to work well in a team, as well as on your own

Process orientation preferred

Education

BS in Information Technology, Computer Science or equivalent

Other qualifications or certifications within the IT domain might be considered

Main responsibilities

- You will be the technical interface to customers and Oracle Partners for resolution of problems related to the use of and maintenance for Oracle Engagement Cloud You will have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms You will be highly experienced in multiple platforms and be able to complete assigned duties with minimal directions from management Routinely, you will act independently while researching and developing solutions for customer issues

Detailed Description and Job Requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues

As a Sr Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management In this position, you will routinely act independently while researching and developing solutions to customer issues

Job duties are varied and complex utilizing independent judgment May have project lead role 4 years experience with Core products or five years experience with Applications products and have a technical degree ie, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 30 GPA OR (for Applications) proven professional/ technical experience, ie, demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

As part of Oracles employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable)

As part of Oracles employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable)

As part of Oracles employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable)

As part of Oracles employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable)

As part of Oracles employment process candidates will be required to successfully complete a pre-employment screening process This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable)

Job Support

Location RO-RO,Romania-Bucharest

Job Type Regular Employee Hire

Organization Oracle

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 11th Mar 2020

Key Skills:

Company Profile:

Company
ORACLEarfix

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