• Senior Technical Support Engineer - Storage Services Jobs in Pune,India - 23838150

  • BlueFin Technologies
  • Save Job
  • 10 - 15 Years
  • Posted : 27 days ago

Job Description:

10 years of experience on Storage (NAS and SAN)

Excellent communication Skills required

Need to be confident and assertive

Technical support experience is a must

Preferred from Multinational Organisation

Preferred if the candidate is from Pune

Roles and responsibilities

Demonstrate case management skills for each customer case by resolving various issues quickly and proactively involving resources as needed to the customers satisfaction

Respond to customer technical problems/ issues related to software and/ or customer configuration via email, chat, and phone

Handle and take ownership of customer issues from beginning to resolution

Assist customers by diagnosing problems and providing resolutions for technical and product issues

Advise and educate customers within procedural guidelines to ensure a complete solution to their technical or product questions

Identify and provide input on unique or recurring customer problems

Deliver a positive customer experience according to Data Dynamic standards

Monitor and track customer issues to ensure accurate resolution

Review and distribute relevant customer information to cross- functional teams (Sales, Development, External Partners, etc)

Escalate more complex customer technical issues to senior level support and/ or development

Provide on- call after hour s support one to two weeks per month, including some weekends/ holidays

Dependable attendance is a critical requirement of the job

Technical Skills

Server hardware knowledge

Storage hardware knowledge of NAS systems (Netapp Appliance 7x or 8x, EMC VNX, Isilon) preferred

Network setup/ routing with mixed LAN/ WAN operating system environments


Working knowledge of Windows server environments (2008 & 2012), RedHat / CentOS, and MS SQL 2008/ 2012

5- 8 years of recent experience in a technical support position in a technical support organization that supports a client/ server software environment

Strong verbal and written communication skills

Engineering degree is preferred from a reputed college

Profile Summary:

Employment Type : Full Time
Eligibility : B.Tech/B.E. in Computers
Industry : Strategy / Management Consulting Firms
Functional Area : IT Software - Network Administration, Security,
Role : Technical Support Engineer
Salary : Not Disclosed
Deadline : 15th Apr 2020

Key Skills:

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