• Senior Technical Cloud Analyst Jobs in Bangalore,India - 25085051

  • ORACLE

Job Description:

Senior Technical Cloud Analyst - 190014ZS

Preferred Qualifications

Responsibilities Provide level two application troubleshooting and support for Retail cloud service customers

Experience in supporting Oracle Retail Products like RMS, Planning Products (RPAS, RDF,MFP) and Science (RI and ORASE) preferred

Experience in WebLogic Administration would be an added advantage

Enable cloud operations to resolve customer issues and requests through sharing best practices, training, tooling and directly resolving escalations

Build and maintain excellent relationships with customers and achieve the high customer satisfaction

Act on behalf of the customer, partnering with engineering, cloud operations and customer service teams to restore customer availability or assist with implementations

Proactively monitor customer issues until they are fully resolved, keeping the customer informed along the way

Address support requests that are escalated to our team from other parts of the company

Document customer issues and other relevant details as part of the support your provide

Continually improve skills through work experience and training

Identify recurring issues and areas for improvement, providing these as input back to engineering teams for future enhancements

Qualifications

Bachelors or Masters degree in Computer Science, MIS or another technical field or equivalent work experience

Experience implementing or supporting the operations of Oracle Retail products on premise or in the cloud

Customer focus with a passion for delighting customers

Strong understanding of cloud concepts, platforms and application administration

Experience in cloud technical support, operations, application support or similar

Proven ability to quickly learn new technical domains and then train others

Excellent verbal, written communication and interpersonal skills

Detail oriented and capable of working on multiple problems at once

This is for 24 * 7 Team with rotating Shift

Provide level two

application troubleshooting and support for Retail cloud service

customers

Experience in supporting Oracle Retail Products like RMS, Planning Products

(RPAS, RDF,MFP) and Science (RI and ORASE) preferred

Experience in WebLogic Administration would be an added advantage

Enable cloud operations to resolve customer issues and requests through sharing

best practices, training, tooling and directly resolving escalations

Build and maintain excellent relationships with customers and achieve the high

customer satisfaction

Act on behalf of the customer, partnering with engineering, cloud operations and

customer service teams to restore customer availability or assist with implementations

Proactively monitor customer issues until they are fully resolved, keeping the

customer informed along the way

Address support requests that are escalated to our team from other parts of the

company

Document customer issues and other relevant details as part of the support your

provide

Continually improve skills through work experience and training

Identify recurring issues and areas for improvement, providing these as input back

to engineering teams for future enhancements

Qualifications

Bachelors or Masters degree in Computer Science, MIS or another technical field

or equivalent work experience

Experience implementing or supporting the operations of Oracle Retail products

on premise or in the cloud

Customer focus with a passion for delighting customers

Strong understanding of cloud concepts, platforms and application administration

Experience in cloud technical support, operations, application support or similar

Proven ability to quickly learn new technical domains and then train others

Excellent verbal, written communication and interpersonal skills

Detail oriented and capable of working on multiple problems at once

This is for 24 * 7 Team with rotating Shift

Detailed Description and Job Requirements

Design, develop, troubleshoot and debug software programs for databases, applications, tools, networks etc

As a member of the software engineering division, you will assist in defining and developing software for tasks associated with the developing, debugging or designing of software applications or operating systems Provide technical leadership to other software developers Specify, design and implement modest changes to existing software architecture to meet changing needs

Duties and tasks are varied and complex needing independent judgment Fully competent in own area of expertise May have project lead role and or supervise lower level personnel BS or MS degree or equivalent experience relevant to functional area 4 years of software engineering or related experience

Job Product Development

Location IN-IN,India-Bengaluru

Job Type Regular Employee Hire

Organization Oracle

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 12th May 2020

Key Skills:

Taking these free online tutorials can help you get your next job

People who search this job also searched for the following Keywords

Sourced**

Salary trends based on over 1 crore profiles

View Salaries

All rights reserved © 2018 Wisdom IT Services India Pvt. Ltd DMCA.com Protection Status