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  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

First impressions are everything! Your engaging smile and personality are the essence of a great Guest Services Agent with Fairmont Hotels & Resorts As you personally greet our Guests and assist them throughout the day, you will be empowered to deliver on our mission of Turning moments into memories for our guests

Hotel Overview

Fairmont arrives in India

A leader in the global hotel industry, Fairmont Hotels & Resorts offers guests an extraordinary collection of iconic luxury properties, including New Yorks The Plaza, Shanghais Fairmont Peace Hotel and Londons The Savoy We are proud to extend this tradition of hospitality to our first destination in India, the exquisite Fairmont Jaipur opened on 9th August 2012

As the stunning capital of the Indian state of Rajasthan, Jaipurknown as the Pink Citybeckons with a host of wonderful attractions, from breathtaking architecture to lush greenery to bustling avenues Embracing this rich and colourful setting is Fairmont Jaipur, a modern landmark built in the tradition of the regions grand Mughal palaces Amid pristine gardens and elegant water features, the hotel offers 199 spacious, beautifully appointed guest roomsfeaturing traditional decor, large bathrooms and the utmost in luxurious details Adding to the conveniences the hotel also includes a selection of exclusive restaurants- Zoya for international cuisine, the Tea lounge Anjum, that brings a new dimension of service in the fine art of tea tasting, library bar Aza and the Cigar Diwan, (60,000 square feet) of conference space, the largest in the region With Fairmont Jaipur, we are excited to introduce a new audience to the understated elegance, hallmark service and unforgettable experiences that have long captivated our discerning guests, the world over

Summary of Responsibilities
Reporting to the Manager Front Office, responsibilities and essential job functions include but are not limited to the following

Consistently offer professional, friendly and engaging service

Greet, check in and check outs and settle guest accounts while ensuring all service standards are followed

Assist guests regarding hotel facilities in an informative and helpful way

Follow department policies, procedures and service standards

Follow all safety policies

Other duties as assigned

Qualifications

Proficient in the English language (verbal & written), second language is an asset

Must be able to handle a multitude of tasks in an intense, ever-changing environment

Ability to focus attention on guest needs, remaining calm and courteous at all times

Previous customer related experience of atleast an year is neccessary

Previous PMS experience an asset

Computer literate in Microsoft Window applications an asset

Must be able to type 25 words per minute

Must possess a professional presentation

Strong interpersonal and problem solving abilities

Highly responsible & reliable

Ability to work well under pressure in a fast paced environment

Ability to work cohesively with fellow colleagues as part of a team

Hospitality Diploma is an asset

Must be flexible in terms of working hours

Must have the ability to handle cash effectively and accurately

Physical Aspects of Position
Physical aspects of the position include but are not limited to the following

Frequent standing and walking throughout shift

Occasional kneeling, pushing, pulling, lifting

Occasional ascending or descending ladders, stairs and ramps

Visa Requirements Indian Nationality only

APPLY TODAY Whether youre launching your career or seeking meaningful employment, we invite you to visit http//wwwfairmontcareerscom/ to learn more about Fairmont Hotels & Resortsand the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations And we know that, to offer our guests the best, we first need to offer our employees the best Thats why youll find exceptional work opportunitiesthroughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacificas well as industry-leading training, career development, recognition and rewards Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like Londons The Savoy, New Yorks The Plaza, and Shanghais Fairmont Peace Hotel Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program An exciting future awaits!

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Hotel/Travel/Tourism/Airlines/Hospitality
Functional Area : Hotel/Restaurant
Role : Front Desk
Salary : As per Industry Standards
Deadline : 14th Apr 2020

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