• Senior Store Manager - Coldstone Creamery Jobs in United Arab Emirates

  • United Arab Emirates, Uae
  • Save Job
  • 6 - 9 Years
  • Posted : above 1 month

Job Description:

Senior Store Manager - Coldstone Creamery - ( 1900009D )


Sales and Customer Focus

Consider the needs of the customers at all times

Implements a high standard of customer focus within the store

Regularly assesses customer service standards within store

Leads by example in all aspects of customer service

Actively seeks ways to achieve or exceed shop sales targets

Ensures all members of team have an understanding of figures and targets to be achieved

Ensures any promotional offers, regarding stock, are implemented within the store

Ensures store maintenance budgets are used effectively to maintain smooth running of the store

Store Administration

Implementation of new Job Scorecard

Regularly audits own store administration and resolve any issues

Implements, within own store, any changes in administration procedure positively and effectively

Presentation and Management

To ensure store has the correct stock package and required stock levels to maximize sales potential

Ensures high standard of visual merchandising and maintenance amongst all staff

Effectively communicates any changes in stock or store layout to all members of the team

Ensure that each member follow the retail standard

Maintaining the back store operation and replenishment of the merchandise

Staffing & Team Performance Management

Monitors/ Manages schedules for salesperson work hours, vacations and days off

Resolves salesperson complaint and concerns and provides ongoing performance feedback, counsels salesperson when necessary

Encourage full participation of salesperson in creating store goals and developing plans

Ensures store portrays the company image in all aspects of personal presentation and adheres to the company dress code as laid out by the Company

Maintain the leave of the staff


Ensures security procedures are adhered to throughout the store

Maintains a high standard of security awareness, regarding stock and money, within store

Other Job Deliverables

Carry out corrective action / progressive discipline as necessary

Demonstrate dependability, reliability and punctuality

Maintain strict confidence of all employee and employment-related information

Demonstrate the highest level of integrity and ethics in all the decision making process

Operational Management

Ordering supplies and overseeing building maintenance, cleanliness and security

Accountable for production of Always Fresh standards and waste levels

Financial Management

Using restaurant specific information from the CPP (Continuous Performance Plan), plans and works to budgets, maximizes profits and achieves sales and transaction targets, controls Food/Paper/Labour costs in the restaurant, and administers payrolls

People Management

Accountable for performance management, including training and developing new and existing team members, and motivating and encouraging team to achieve targets

Sets goals and objectives for his/her team

Ensures open door policy for all team members

Has excellent communication skills; ensures ongoing day to day communication with all shifts through communication log or other means

Provides open communication with Area Manager and Sales Operation Manager

Ensures high standards of guest experience are maintained and demonstrated as a top priority

Implements, and instills in their teams, company policies, procedures, ethics

Handles guest complaints and queries with professionalism and concern

Prepares reports and other performance analysis documentation

Establishes relationships with the local community and undertakes activities which comply with the companys corporate social responsibility programs

Establishes proper security procedures and ensures the reduction of team member theft and the safety of team members and guests

Provides leadership and direction around waste management procedures

Health & Safety

Uses or wears personal protective equipment or clothing as required

Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone

Knows, understands and follows safe work practices and procedures

Ensures restaurant has a health and safety program in place

Takes responsibility to ensure that team members are made aware of any hazards and that proper training is completed and documented

Conducts regular workplace inspections

Responds to and corrects unsafe acts and conditions

Reports work-related injuries and illnesses to the appropriate internal and external authorities

Performs accident investigations for all work-related injuries and illnesses

Enforces employee compliance in regard to the restaurants health and safety policies and procedures

Initiates performance counseling and takes disciplinary actions for non-compliance in matters related to health and safety

Keeps the Area Manager and Sales Operation Manager inform on any conditions or practices that may pose a hazard to employees

Makes recommendations for improvement to the stores health and safety practices and program


Minimum experience of 6 years in QSR as a store manager

Primary Location AE-United Arab Emirates

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Gems & Jewellery, Fashion/Modelling
Functional Area : HR/PM/IR/Training
Role : Recruitment
Salary : As per Industry Standards
Deadline : 08th Mar 2020

Key Skills:

Company Profile:


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