• Senior Specialist , Global Digital Business Jobs in Philippines

  • Emerson
  • Philippines

Job Description:

The Senior Customer Account Specialist provides service to assigned customer accounts and is responsible for day-to-day management of customer support functions, mainly inventory management through vendor managed inventory (VMI), EDI transactions management, keeping track of consolidated wave shipments, web orders and chat support This role leads the collaboration effort between the customer and Appleton to effectively manage customer orders coming from different order sources


Manages the Consolidated Shipping Program for assigned accounts Ensure timely releasing of holds and shipments for distributors on this program
Launches, reviews, makes corrections and adjustments to orders coming in via VMI
Responsible for managing VMI distributors and contacts
Utilize VMI tools to recognize trends and assess impact to forecast and order decisions
Conduct VMI customer reviews to correct, sustain and improve delivery and inventory performance using VMI reporting tools on delivery, inventory and sales
Direct accountability for service improvements with assigned VMI customers, emphasizing inventory turns, replenishment and fulfillment

Maintain required metrics to measure customer service quality and inventory aspects that will lead to customer satisfaction
Lead day to day activities for VMI, EDI and web orders, ensuring data integrity to facilitate timely and accurate order generation and execution
Initiate data clean up to reduce transmission errors from EDI, VMI or web transactions
Provide world class customer service, anticipating customer information needs and responding to them within established turnaround time Answers customer enquiries by phone and other media including chat and perform as liaison with sales, credit, manufacturing planners, buyers, shipping, IT as necessary
Prepares relevant reports and analysis for orders coming from the three main electronic order sources EDI, VMI and Web
Manages the Consolidated Shipping Program for assigned accounts Ensure timely releasing of holds and shipments for distributors on this program
Supports and actively participates in Perf(X) activities and over-all Manila and Appleton Group objectives
Perform back up and work load sharing activities with other Customer Support group
Performs other duties and oversee special projects and assignments as may be assigned
Reporting and presentation requirements
Attend conference calls, meeting and provide updates
Other administrative functions and duties as assigned


Graduate of 4-year college degree required Supply Chain management and or IT background preferred

At least 2 years working experience with customer service, supply chain or related field required

Supply Chain (demand planning, procurement, forecasting, inventory management) experience and/or IT background is preferred

Knowledge of Oracle and/or EDI transactions preferred

Advanced working knowledge of MS Word, MS Excel, MS Outlook and MS PowerPoint

Excellent verbal, written communication, organizational and presentation skills

Analytical, strategic thinker with continuous improvement mindset

Strong problem solving and issue resolution skills

Team player with the ability to work independently with minimal guidance

Must be able to handle multiple tasks in a high stress environment

Work Environment & Position

The individual must be able to maintain a positive energy level to function in an environment of constantly shifting demand and sometimes-severe time restrains while continuing to function effectively and often autonomously While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle or feel objects, tools or controls, speak and hear Specific vision abilities required by this job include close vision and the ability to adjust focus

About Emerson
Imagine being surrounded by intelligent, driven, and passionate innovators all working toward the same goalto create groundbreaking solutions that leave our world in a better place than we found it Emerson is a global technology and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets

Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs Our Emerson Commercial and Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency, and create sustainable infrastructure

A dynamic environment is what youll discover at Emerson, a Fortune 500 company with $145 billion in sales and 155 manufacturing locations worldwide Together, were changing the world, and we have all the resources to help you achieve your professional goals

Whether youre an established professional looking for a career change, an undergraduate student exploring options, or recently received your MBA degree, youll find a variety of opportunities at Emerson Join our team and start your journey today

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Manufacturing/Industrial
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 20th Feb 2020

Key Skills:

Company Profile:


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