• South Africa
  • Save Job
  • 20 - 23 Years
  • Posted : above 1 month

Job Description:

Vodacom is a Leading African Mobile communication company providing wider range of communication services including mobile voice, messaging, data and converged services to over 736 million customers From our roots in South Africa, we have grown our mobile network business to include operations in Tanzania, DRC, Mozambique and Lesotho The mobile networks cover a total population of approximately 200 million people Through Vodacom Business Africa (VBA) we also offer business managed services to enterprises in over 40 countries across the continent Vodafone is the majority shareholder of Vodacom and has a 65 PERCENT share

Were at our best when we lead and over the past 20 years, as the Company that pioneered mobile in South Africa, Vodacom has achieved a remarkable list of firsts Were immensely proud to be a leader in our field and are 100 PERCENT committed to continue trailblazing

We employ individuals who are as passionate about customers as we are We are truly Customer Obsessed which means that we are passionate about exceeding customer expectations; work relentlessly to really understand the customer; look at decisions through the customers eyes and take personal accountability for the customer experience

We have the below vacancy available in our Organisation

The G Band Senior Specialist Chatbot position is based within the Commercial Business Unit

The role of the Senior Specialist Chatbot is to be responsible for the improvement and optimisation of Vodacoms Chatbot TOBi To be the custodian of the experience across multiple channels

Key accountabilities

Chatbot technologies

Analyse business requirements and convert into actionable technical specifications
Ability to train Bot on utterances, intents and entities Proven ability to enhance confidence levels of intents
Ability to design conversational flows with advanced contextual awareness
Train and optimise cognitive AI structure using NLP (Natural Language Programming)
Experience in Speech to text and text to Speech technology
At least two years extensive experience in natural language programming in IBM Watson or Microsoft LUIS
Continuous Improvement

Ability to formulate and recommend process enhancements to ensure continues development, integration and deployment of AI
Proven experience in a UX or CXX, or continuous process improvement environment
Troubleshooting

Analyse, fix and test bugs in conversational flows, comprehension of utterances

Testing and optimisation

End to end testing of Chatbot journeys
Customer feedback and optimisation
Experience in software development or system development life-cycles
People Management

Be able to lead a team of 2-5 designers to achieve key KPIs
Proven history of leading and managing a team
Coaching and mentoring junior member of staff
Comfortable engaging with senior management and Exco members
Key Performance indicators

Number of calls deflected

Containment rate PERCENT

Net Promotor Score (NPS)

The ideal candidate for this role will have

Matric / Grade 12 essential is essential

3 year degree/diploma is essential (pref BSc)

5 years relevant job-related experience

Proven record of being a people leader for at least 2 years

Process professional, UX or Service Design certification recommended

Experience

Natural Language Processing (NLP) Programming

Conversational UX/UI

Customer centric Design

Analytical thinking

Excellent verbal and written communication skills

The base location for this role is Century City, Cape Town

The Companys approved Employment Equity Plan and Targets will be considered as part of the recruitment process As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply

Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion and is committed to support LGBT people at work

If you do not hear from us within 30 days please deem your application to be unsuccessful

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 17th Mar 2020

Key Skills:

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