• Senior Services System Engineer Instant Ink Jobs in United States Of America

  • HP Inc.
  • United States Of America, Usa
  • Save Job
  • 10 - 13 Years
  • Posted : above 1 month

Job Description:

Overview HP Engineering entails utilizing established engineering disciplines to test and safeguard the manufacturing standards for new and existing HP products Working with internal stakeholders and outsourced development partners, you will develop and execute solutions to resolve any existing issues, ensuring that our operating processes are cost-effective and uphold the highest quality

Full Time
Level Middle
Travel Minimal (if any)
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Our passion is to innovate in addressing daily engineering challenges

Alberto Arredondo
R&D Mechanical Engineer

At HP, innovative people collaborate together to create experiences and products that make the world a better place

Cameron Furrow
3D Engineer

I joined HP not long ago, right after my undergrad studies; the amount of autonomy that my manager has given me was beyond my expectation My seniors value my opinion and they trust me as a part of the team

Jay Sern Tan
Process Engineer

I love working at HP because it allows me to give back to the community and participate in volunteering events that I care about

Hertz Ma
Product Engineer

HP is hiring a Senior Services System Engineer based in Vancouver, WA to support our rapidly growing Instant Ink Subscription service Were looking for an individual with experience launching and supporting services businesses to help us maintain and continually improve the quality of service for our customers

In this role, you will be representing the operations team as Instant Ink continues to expand its offerings and footprint As part of a program team you will define requirements for ink fulfillment, customer support and daily operations As we launch new services you will be the expert in responding to complex technical defects that impact order fulfillment, error in billing, security, service availability, enrollment, account management and product class issues Using your deep understanding of our systems and processes you create and redefine processes to improve efficiency and customer satisfaction Working with cross functional partners you conduct triage, root cause analysis, collaborate on customer communications, close cases quickly and perform retrospectives You partner closely with R&D, Quality, and marketing to represent the customer in new product releases and defect assessment

KEY RESPONSIBILITIES

Define operational requirements for new services and ensure operational readiness at launch
Lead resolution of escalations that impact order fulfillment, billing, security, service availability, enrollment, account management and product class issues
Diagnose, triage and qualify defects, assist and track to resolution of defects
Identify and implement projects to improve operational efficiency, system design, and customer satisfaction Assist with business rule creation and evolution
Coordinate activities of engineering support staff
Identify system requirements for new feature implementations;
Enable team delivery against key performance indicators (customer retention, NPS, cost targets)
Leverage recognized domain expertise, business acumen, and experience to influence decisions of executive business leadership

EDUCATION AND EXPERIENCE REQUIRED

BA/BS in engineering, computer science, management information systems or equivalent experience
10 years experience in systems engineering, IT systems support role
5 years experience in project management, PMP certification a plus
At least 3 years experience in a B2B customer facing role
Experience supporting systems within a services business highly desired (eg, Managed Services, IT services, Managed Print Services)

KNOWLEDGE AND SKILLS REQUIRED

Experience with managed services and supporting infrastructure
Demonstrable history of working with IT in complex systems Zealous approach to problem solving, forensics skills, root cause analysis, and able to drive issues to quick resolution
Excellent project management skills
Highly organized, able to manage multiple issues, own their resolution
Strong communication skills ability to communicate technical issues intelligibly, in written/oral form, to colleagues and customers with varied technical backgrounds
Able to anticipate problems from a systemic perspective, gather data insights to influence cross functionally to prevent reoccurrence
Background in process creation and enhancement Maintain technical files and data reports
Strong collaboration and interpersonal skills and ability to influence constructively across functions, work successfully with virtual teams, across WW time zones
Strong analytical skills Knowledge of databases, Qlikview, Tableau, or similar platform and tools Working knowledge of SQL a plus
Familiar with support ticket environment, well versed in the use of incident management tools such as Jira, Careforce, Onepage, MS Dynamics
Ability to work in new, fast-paced environments

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking
Functional Area : Production/Manufacturing/Maintenance/Packaging
Role : Production/Manufacturi ng/Maintenance
Salary : As per Industry Standards
Deadline : 18th Mar 2020

Key Skills:

Company Profile:

Company
HP Incarfix

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