Job Description:

Senior Services Business Analyst - Service Advisor Gurgaon, India

Save JobJob Saved
What makes Gartner a GREAT fit for you When you join Gartner, youll be part of a fast-growing team that helps the world become smarter and more connected Were the worlds leading research and advisory company, achieving consistent double-digit growth by steering clients toward the right decisions with business and technology insights they cant find anywhere else Our associates enjoy a collaborative work environment, exceptional training and career development as well as unlimited growth opportunities If you like working with a curious, supportive, high-performing team, Gartner is the place for you

The Product and Services team in Gartner, India is currently seeking highly talented, service oriented individuals to join its Service Advisors team in India As a member of this team you will have the opportunity to work directly with Gartners service delivery group and their leaders with the central goal of improving end user retention, driving productivity of the service associates, and to enable process efficiency in the way the service team delivers value to the clients

Your responsibilities would include

Drive retention and growth by empowering service delivery groups in some of the several initiatives as required Strategizing, executing and delivering against service groups performance expectations

Communicating and presenting analytical insights to internal stakeholders and to senior management

Partnering with internal stakeholders to learn, ideate, and recommend automation alternatives to service delivery associates manual work streams

Delivering strong support to the stakeholders with a no-limits mindset to do everything to increase retention

Identify opportunities to improve scheduling through automation
Look through client information available centrally and segment clients by prioritization rules that might affect the scheduling efforts
Innovate through analytical methods ways to improve productivity of service associates (scheduling and other initiatives)
Be accountable for value calls made to clients and retention rate targets for clients across a specific group of service associates
Identify opportunities to improve productivity through automation and collaborate with Data Science teams to continuously seek and learn new ways to solve problems
Be accountable for program completion rate and retention rate targets for client programs
Continuously innovate by deriving insights, keeping client-focus in mind in order to improve existing process, tools and retention
Team with your manager to guide and mentor junior members of the team to drive insights, ideate, and deliver high impact
Be able to identify opportunities and initiatives to problem solve, lead those initiatives to completion, and train junior members and peers to continue the evolution of the same

Required skills

Training in disciplines and programs with a strong business, IT, and analytics affiliation
Exceptional record of academic achievements; coursework in business analytics, advanced analytics, and business reporting would be preferred
Advanced proficiency MS Excel (VBA) and Power Point Knowledge of R or Python would be a plus
Original/creative thinking and superior problem solving abilities
Ability to work independently and as part of a team
Detail-oriented and strong commitment to high quality results to serve needs of Gartner clients, internal partners/stakeholders and service delivery teams
Self-motivated/self-starter approach to projects
Passion for understanding the customer needs and delivering an exceptional customer experience
Strong influence skills and ability to build effective partnerships with services groups within Gartner

Attributes

Ability to derive insights based on quantitative or qualitative analysis and synthesize recommendations to business
Self-starter with an extreme sense of urgency and motivation to drive business initiatives beyond the assigned tasks
Knowledge seeker with passion and curiosity for information technology and how it is used in businesses around the world
Candidate should have top-notch communication and written skills and should be able to present confidently to stakeholders time to time
Great team players that can collaborate across teams to innovate and execute initiatives
Must have experience creating and making PowerPoint presentations
Exposure to a global work environment a plus
Detail-oriented with high personal standard for quality

Ideal candidates will possess one or more of the following

Minimum 3 years of management experience post graduation in management and business administration (MBA from Tier I institutes)
Minimum 2-3 years of overall experience working in product development, analytics, business excellence and operations role
Exposure and understanding of lean six sigma and process optimization techniques
Exposure at, and experience in Calendaring software or call scheduling technology is a big plus
Marketing analytics (customer segmentation basis behaviors) and campaign management
Software or email marketing (Oracle Eloqua, StrongView) tools experience a plus

Attributes

Ability to derive insights based on quantitative or qualitative analysis and synthesize recommendations to business
Self-starter with an extreme sense of urgency and motivation to drive business initiatives beyond the assigned tasks
Knowledge seeker with passion and curiosity for information technology and how it is used in businesses around the world
Candidate should have top-notch communication and written skills and should be able to present confidently to stakeholders time to time
Great team players that can collaborate across teams to innovate and execute initiatives
Must have experience creating and making PowerPoint presentations
Exposure to a global work environment a plus
Detail-oriented with high personal standard for quality

Desired Profile

Education

Prefer Masters from top B-schools/other top schools - Tier 1 schools only; priority to IIMs, MDI, SP Jain, IIFT, MICA
Bachelors Engineering grads IITs or NITs or regional engineering colleges (top 10 PERCENT of AICTE), Economics or business administration and business sciences from Top DU colleges If undergrads, then look for 2 years of experience in marketing or software

Work Experience

Must have at least 2 years of work experience in a top IT related company; management consulting and e-commerce companies
1-2 years of work experience in a strong analytical role that required working on data science projects a plus
3-5 years in a business role in an IT or consulting or analytical company a plus
Specific work experience related to focus on research and building business recommendations a plus
Hands-on experience with digital marketing suites, IT automation, client-facing consulting a plus, and marketing analytics (customer segmentation)

Job Requisition ID30764

By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence

Gartner Applicant Privacy Link https//jobsgartnercom/applicant-privacy-policy

For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser

Save JobJob Saved

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Consulting Services
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 17th May 2020

Key Skills:

Would you like to try out these free online tutorials?

People who search this job also searched for the following Keywords

Sourced**

Salary trends based on over 1 crore profiles

View Salaries

All rights reserved © 2018 Wisdom IT Services India Pvt. Ltd DMCA.com Protection Status