• Senior Service Operations Manager Jobs in Bangalore,India - 25703682

  • BRITISH TELECOMMUNICATIONS PLC

Job Description:

Our mission is to break down the barriers of today to release the potential of tomorrow Join us today and release yours

Why this role matters

Responsible for delivering 24 x 7 1st line IT service [Desktop, application and infrastructure] support to 180,000 users and responsible for IT Service Desk and remote Desktop support services Pan BT, EE, Openreach and Partners(180,000 users)Responsible for 19m budget spend

What we do is at the heart of delivering the best for our colleagues

What youll be doing

Responsible for IT Service Desk and remote Desktop support services Pan BT, EE and Openreach (180,000 users)
Responsible for User Access Management in partnership with UK teams
Inputting in to User Support Strategy
Responsible for optimisation/demand management of resource to meet demand and capacity and cost base
Inputs and responsible for support of key programmes and project such as, O365, Webtop 10, Better Workplace
Responsible for transforming and reducing internal running costs
Responsible for provide 2nd line remote desktop support to internal users Pan BT including Openreach
Responsible for transition and in life support services
Ensuring all services are kept up and running with minimal impact to the business
Detailed planning costing and reporting
Drive continuous improvement
Responsible for managing budget 19m, ensuring financial efficiencies for the Unit are met
Working with senior technology teams, and ASGs on service improvements
Working with senior LoBs and CFU stakeholders on future requirements and changes
Working with Procurement & Facilities inputting to contracts and service wraps
Lead a team size of 191 FTE across 2 sites
Coaching and driving highly engaged teams, proud to work for better that deliver a 1st class service

Well also need to see these on your CV

Stakeholder Management Establishes and maintains internal and external stakeholder relationships (senior customers, vendors, suppliers) and facilitates mutually beneficial negotiations to develop solutions, ensuring they meet current and emerging business and technical needs
Problem Solving Provide expert level consulting into problem solving, often proposing multiple approaches and presenting approaches at senior level Likely to own technical investigation of the problem through matrix management of a multi-skilled BT and vendors/supplier team
Continuous Improvement Leveraging opportunities to introduce more cost effective solution elements based upon internal or external products during the course of the bid and in-life Drives continuous improvement by changes in working practises and technology within the customer contract
Change Management Able to create and sustain successful large scale and complex business change An expert in change management
Service focussed Puts the customers at the centre of the multi site services they deliver
ITIL Service Management lifecycle
ISO9001
Finance and Resource planning
Customer Service
Technology platforms
Process re-engineering
Good knowledge of IT Compute
Continuous Service Improvement

Why choose us

Weve always been an organisation with purpose; to use the power of communications to make a better world You can trace this back to our beginning as pioneers of the worlds first telecommunications company At our heart were a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed
Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport
Today in this fast changing, always on, digital world our purpose remains true Yet the market conditions, regulation and competition we face are tougher than ever before So if you have the drive, optimism and resilience to help propel us forward well offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers If thats you and what youre looking for, wed love you to be part of our future

We value different perspectives, skills and experiences Were creating an inclusive working culture where people from all backgrounds can succeed Thats why we welcome applications from all parts of the community

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : IT Software : Software Products & Services
Role : Project Leader/ Project Manager
Salary : As per Industry Standards
Deadline : 19th Jul 2020

Key Skills:

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