• Senior Service Manager Jobs in United States Of America

  • United States Of America, Usa

Job Description:

Senior Service Manager - FLU008022

About Us Fluke Corporation is the world leader in the manufacture, distribution and service of electronic test tools and software We are a dynamic market leader with sound financial health Fluke has achieved the number one or number two position in every market in which it competes The Fluke brand has a reputation for portability, ruggedness, safety, ease of use and rigid standards of quality A wholly owned subsidiary of Danaher Corporation (wwwdanahercom), Fluke is a multi-national corporation headquartered in the greater Seattle area We offer an entrepreneurial environment that is team-centered, customer-driven, quality-focused, and growth-oriented It is driven by the phenomenally successful Danaher Business System Working at Fluke gives you access to a robust career development process and challenging, stretch opportunities


The Senior Service Manager will lead the Everett Service Center operational team to ensure consistently high levels of customer satisfaction and loyalty through operational excellence This requires providing tactical leadership and driving process improvement to create a substantial competitive advantage by effectively leveraging available resources The position will also be responsible for the Service Center P&L This includes the day to day financial performance and identifying and driving commercial opportunities to further increase revenue and profitability


Lead a cross-functional team of managerial, technical, logistics and customer service personnel

Deliver business objectives around safety, operational performance, revenue and profitability

Ensure delivery of performance goals eg quality, on time delivery (OTD), backlog management, NPS etc

Develop, recruit and retain personnel resources to build an effective team

Manage and direct employee relations to create and progressive, diverse workforce

Implement the quality management system to achieve customer fulfillment, support new business and drive market growth

Partner with Fluke business and operations organizations on a continuous basis

Support and enhance the Fortive Business System (FBS) culture by driving continuous improvement in all areas of business and personally utilizing Growth, Lean and Leadership tools

Promote the use of FBS tools to analyze and solve high-priority problems, ensuring process-based countermeasures and root cause analysis

Fluke is an equal opportunity employer We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law



Bachelors degree required MBA would be advantageous

Minimum 7 years managing a technical service organization or high-volume operation

Experience managing through influence in a matrix organization preferred

Solid experience in attracting, recruiting and retaining top performers

Strong communication, human relations, and team building skills along with accomplishments in leading, motivating, training, and developing subordinates

Demonstrated achievements in meeting financial and operational objectives in a high-technology service industry a plus

Demonstrated success with planning, organizing, and time management

Microsoft Office proficiency (PowerPoint, Word, Excel, & Outlook)

Must have a valid drivers license and a clean driving record

Must be able to travel

This positions primary/essential functions are subject to US Government ITAR compliance requirements under current government contracts Therefore, all applicants must be either a US Citizen or a holder of a current valid Green Card and must provide proof of citizenship or legal residency via a birth certificate, a current valid green card, unexpired passport, or a naturalization certificate We encourage applicants to bring such proof to their interview However, in no case will applicants be allowed to begin their scope of work in this specific position without providing such proof All employment offers are contingent upon successful completion of our pre-employment drug screening, background/ criminal check, and if applicable a motor vehicle record search and/or financial record check

All external hiring is contingent upon the successful completion of a pre-employment drug screen and a criminal background check

Fluke Corporation is an equal opportunity employer
wwwflukecom, wwwdanahercom

Fortive Corporation Overview

Fortive is a diversified industrial growth company comprised of global businesses that are recognized leaders in attractive markets With more than $6 billion in annual revenues, Fortives well-known brands hold leading positions in field instrumentation, transportation, sensing, product realization, automation and specialty, and franchise distribution

Fortive is headquartered in Everett, Washington and employs a team of more than 24,000 research and development, manufacturing, sales, distribution, service and administrative employees in more than 40 countries around the world Our team grows by tackling challenges that accelerate progress and further their careers With a culture rooted in continuous improvement, the core of our companys operating model is the Fortive Business System For more information please visit wwwfortivecom

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : Production/Manufacturing/Maintenance/Packaging
Role : Production/Manufacturi ng/Maintenance
Salary : As per Industry Standards
Deadline : 18th Mar 2020

Key Skills:

Company Profile:


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