• Senior Service Delivery Management Specialist Jobs in Germany - 25667021

  • SAP Labs Pvt Ltd
  • Germany
  • Save Job
  • 6 - 9 Years
  • Posted : above 1 month

Job Description:

City Walldorf, BW, DE

Company SAP

Requisition ID 240848
Work Area Consulting and Professional Services
Location Walldorf
Expected Travel 0 - 50 PERCENT
Career Status Professional
Employment Type Regular Full Time


SAP started in 1972 as a team of five colleagues with a desire to do something new Together, they changed enterprise software and reinvented how business was done Today, as a market leader in enterprise application software, we remain true to our roots Thats why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all We believe that together we can transform industries, grow economics, lift up societies and sustain our environment Because its the best-run businesses that make the world run better and improve peoples lives

About the team
SAP Cloud Application Services (CAS) business unit has been established to deliver outcome based services to our cloud customers We create a stable foundation for their business operations so they can focus on their digital transformation journey With continuous access to our expertise and the broader SAP expert network, our customers can take advantage of the latest technologies to support continuous business innovation SAPs Cloud Application Services helps customers to accelerate their Innovation adoption, delivering the flexibility to adapt to business changes, rapidly implement technologies and standardize and optimize operations of SAP centric solutions The CAS organization is structured along the Portfolio that consists of four clusters Application Managed Services, Managed Data, Managed Testing and Managed Security

The Role
We are looking for a Global CAS Service Delivery Manager (CAS SDM) (f/m/d) to ensure the successful delivery of Cloud Application Services by safeguarding all service lifecycle phases Engagement, Transition, Operations and Optimization in the role of the SAP Cloud Application Services Delivery Manager for CAS transitions and service delivery The mission of the Cloud Application Services Hub is to maximize the customer success in the RUN phase of SAP software lifecycle by helping to manage complexity, stable operations, mitigating risk and lowering total cost of operation releasing investment for innovation The mission of CAS SDM is to help our customers succeed through our engagement as trusted advisors
Build a solid customer relationship and act as a trusted advisor to the customer
Plan and execute the EMS customer lifecycle (transition, stabilization & steady state of the customer engagement)
Present and implement proactive service plans to ensure continuous delivery
Manage proactive delivery of service plans and reactive support requests
Participate in governance meetings daily, weekly, monthly and quarterly with your customer(s) and other SAP stakeholders
Liaise with different SAP stakeholders involved in the accounts, to ensure success and integration with ECS and non-ECS teams
Drive end-to-end customer engagement including commercial responsibility (costs and profitability), customer expectations, delivery team success, reporting and invoicing
Own the customer accounts by orchestrating delivery units (SAP CAS delivery consultants and partner consultants)
Perform administrative tasks required to manage the engagement (staffing, reporting & controlling)
Achieve customer reference collateral and customer effort score responses
Deliver best through proactive mindset and de-escalate critical customer situations
Create CAS upsell opportunities and support the preparation of proposals, solution assessments and service scoping exercises

Role Requirements
Bachelors degree required, advanced degree preferred
Fluent in English & German (verbally and written)
Excellent customer focus, engagement management and relationship building
Excellent presentation, communication and moderator skills
High competency in multi-tasking
Accustomed to working in an international and global virtual matrix organization
Experienced in coordinating delivery experts and de-escalation management
Experienced in the area of IT service providers, managing outsourcing engagements
Understanding of SAPs Cloud business, cloud infrastructure and cloud operation processes
SAP Basis knowledge is beneficial
Knowledge and certifications in SAP standards and methodologies for SAP IT operations (SAP CCoE, ITIL V4 Foundation Level, TCO and E2E Operations, Run SAP, ALM, Solution Manager) are beneficial

Work Experience
Overall 6 years of related professional experience thereof 3 years experience in a project management or coordinating role and 3 years experience in a customer-facing role


Success is what you make it At SAP, we help you make it your own

A career at SAP can open many doors for you If youre searching for a company thats dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment apply now

To harness the power of innovation, SAP invests in the development of its diverse employees We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas CareersNorthAmericasapcom or CareersLatinAmericasapcom, APJ CareersAPJsapcom, EMEA Careerssapcom)

Successful candidates might be required to undergo a background verification with an external vendor

Job Segment Service Manager, Manager, Cloud, ERP, SAP, Customer Service, Management, Technology

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Project Leader/ Project Manager
Salary : As per Industry Standards
Deadline : 14th Jul 2020

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