• Senior SaaS Support Engineer Jobs in Navi Mumbai,India - 25312590

  • Dover Corporation
  • Save Job
  • 4 - 7 Years
  • Posted : above 1 month

Job Description:

Dover is a diversified global manufacturer with annual revenue of approximately $7 billion We deliver innovative equipment and components, specialty systems, consumable supplies, software and digital solutions, and support services through three operating segments Engineered Systems, Fluids and Refrigeration & Food Equipment Dover combines global scale with operational agility to lead the markets we serve Recognized for our entrepreneurial approach for over 60 years, our team of 26,000 employees takes an ownership mindset, collaborating with customers to redefine whats possible Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under DOV Additional information is available at dovercorporationcom

Roles & Responsibilities-

Execute core ITIL functions such as Incident Management, Change Management and Application Monitoring adhering to processes built with a strong customer focus and 100 PERCENT Application uptime, under heavy load conditions in 24X7 SaaS Environment as per SLA
Support automated, robust, scalable SaaS application software deployments, maintenance, troubleshooting and issue escalations Investigate failures, identify root cause and implement remedies as part of continuous improvement effort
Strong written communication skill with aptitude towards technical visualizations, features and workflow documentation, including SOPs, flow diagrams, end user documentation and knowledgebase creation Demonstrate a powerful sense of customer service, teamwork, work ethic and positivity Ability to work SMART under extreme pressure with very little or no supervision
Willingness to work in rotational shifts

Skills Required-

4-7 years of technical support experience in commercial web application with proficiency in Java OR eCommerce technology stack on Windows/Linux platforms Experience in supporting applications on Cloud Platforms, preferably Intershop
Hands-on experience in supporting Java application servers in a SaaS production environment running JBoss, WebSphere, WebLogic , IIS or Apache Tomcat Experience in either SQL, NoSQL, NewSQL technologies like MySQL, MongoDB, Cassandra etc Experience in application monitoring and performance monitoring using standard tools such as Azure monitor OR AppDynamics OR Splunk Experience in enterprise B2B e-commerce platform (such as Hybris, Intershop ) support
Strong aptitude with server and application troubleshooting and the ability to drive to root cause on a wide variety of issues A good understanding of IoT infrastructure, such as network communications, mobile equipment technology, cloud services
Prior production support experience is mandatory

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law

This position may be located in APAC India Andhra Pradesh Vijayawada || APAC India Andhra Pradesh Visakhapatnam || APAC India Assam Guwahati || APAC India Gujarat Ahmedabad || APAC India Himachal Pradesh Baddi || APAC India Jharkhand Jamshedpur || APAC India Karnataka Belgaum || APAC India Karnataka Bengaluru || APAC India Karnataka Hubli-Dharwad || APAC India Madhya Pradesh Bhopal || APAC India Maharashtra Aurangabad || APAC India Maharashtra Mumbai || APAC India Maharashtra Navi Mumbai || APAC India Maharashtra Pune || APAC India Odisha Bhubaneswar || APAC India Punjab Chandigarh || APAC India Rajasthan Bhiwadi || APAC India Sikkim Gangtok || APAC India Tamil Nadu Chennai || APAC India Tamil Nadu Coimbatore || APAC India Tamil Nadu Madurai || APAC India Telangana Hyderabad || APAC India Uttar Pradesh Noida || APAC India Uttarakhand Dehradun || APAC India Uttarakhand Haridwar || APAC India Uttarakhand Rudrapur || APAC India West Bengal Kolkata

Sub Division Digital

Job Requisition ID 30867

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Manufacturing/Industrial
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 03rd Jun 2020

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