• Senior Role - Operation Excellence - ITeS/BPO Jobs in Mumbai,India - 25100712

  • Wish Workforc Augmentation Services(WishWAS)
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  • 13 - 20 Years
  • Posted : 28 days ago

Job Description:

Operation Excellence

Job Title Operations Excellence

Location Mumbai

Qualification - BE/ Btech or any Post Graduate / MBA

Industry ITES / BPO / IT (preferred domain - F&A, BSFI and Customer Service experience while other domains can be looked at)

Work Experience

- 9+ years of experience in Process Transformation, Process Automation, Operational Excellence, Quality

- 13+ yrs of overall experience (Business Process Management /Outsourcing Experience preferable)

Key Skills

- Six Sigma Master Black Belt/Black Belt with Quality improvement and Lean Deployment background

- Ability to breakdown End to End process to identify automation/improvement opportunities and create automation/transformation roadmap

- Should have delivered large scale end-end Process Transformation projects for global clients

- Well versed with Industry Digital technologies & leading tools, automation, AI and Analytics plus have a proven track record of implementing Digital solutions

- Excellent Communication skills, result-oriented, self-driven person with a high energy level, analytical and structured with extensive experience in managing a high-performance team and delivering large scale Transformation project

- Experience in shaping of solutions, process diagnostics, blueprinting and are savvy with PowerPoint and Excel

Profile Summary:

Employment Type : Full Time
Functional Area : ITES / BPO / KPO / Customer Service / Operations
Salary : Not Mentioned
Deadline : 16th May 2020

Key Skills:

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