• Senior Professional Service Delivery Coordinator Jobs in Bangalore,India - 25340738

  • DXC Technologies
  • Save Job
  • 5 - 8 Years
  • Posted : above 1 month

Job Description:

Job scope/summary

The SLM and Reporting On boarding Lead is part of the SLM and Reporting Solutions Team and is responsible for the end to end implementation of infrastructure, tools and scripts that will allow the provision of the required customer SLA and non-SLA reporting, for the on-boarding of tower specific SLAs and reports and for the implementation of DXC standard and custom SLM and Reporting processes

Job specifics/responsibilities

The SLM and Reporting On boarding Lead is accountable for the implementation of the standard reporting solution and for the customizations required by the contract for DXC customers The SLM and Reporting On boarding Lead works in a distributed environment with account teams across the globe, development teams in the US and India and support staff within India and Eastern Europe

Key deliverables/accountabilities

End to end SLM and Reporting On boarding Project Management Transformation plan creation, deliverables definition, timelines alignment, dependencies and risks identification, sign-off completion and project closure activities
Contractual ITO related FMO reporting requirements collection & gap analysis
Attend internal and client meetings when required;
Support Customer and Supplier relationships some travel may be required
Stakeholder management establish and maintain strong working relationships with high management and process owners
Develop customer SLM and Reporting process documentation; defines customer/DXC process touch-points, R&R mapping, process KPIs, process specific templates and forms
Ensure the alignment of implemented SLM and Reporting processes with the respective process enabling tools; be the link between the process and the tool world during T&T project
Develop process training material and deliver trainings to DXC shared delivery organization (Global Delivery Centers) and Account Support Teams for established ITSM processes in new accounts
Setup of Service Level and other contractual reports PDXC, SRA and towers specific
Coordination of data collection agents deployment
Specifications of enhancements and additions to the reporting infrastructure (data warehouse, reports)
Follow up on development teams deliverables
Validation of the end to end report production process
Hand-over of the reporting solution to support teams
Fulfil all QMS project documentation requirements
Contribute to the development of the SLM and Reporting On-boarding Team by adding value to process and tools improvements, automation and development where possible

Working relationships


All DXC Offerings
Delivery Teams
Account Management Teams
Transformation Teams
Engineering Teams


Huge customer/ 3rd Parties exposure

Education (degree) and professional experience required

Engineering degree in Computer Science/Information systems or related field or Economics and related,
5 years or plus of IT experience

Other requirements

Fluent in written and verbal English
Project management experience
Demonstrated ability to work with large worldwide virtual cross-functional teams
Strong interpersonal and teamwork skills
Strong communication and presentation skills
Working knowledge of SQL and Business Intelligence querying tools (like Business Objects WebI, Crystal Reports, SQL, Jaspersoft)
ITIL Foundation Certified
ITSM awareness
Second language other than English is a plus

Personal skills and qualities

Self-motivated, self-started, flexible, pro-active, able to work to tight deadlines
Can do attitude

Technical skills (procedures and documents the employee has to be acquainted with)

Familiarity with Data warehousing modelling (star schema) / OLAP
Knowledge of OpenView suite (NNM, OVPI, OVPA, OVR, OVO)
Web technologies (HTML, XML, ASPNET, Perl, Php)
MS Office

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 07th Jun 2020

Key Skills:

Taking these free online tutorials can help you get your next job

People who search this job also searched for the following Keywords

Salary trends based on over 1 crore profiles

View Salaries

All rights reserved © 2018 Wisdom IT Services India Pvt. Ltd DMCA.com Protection Status