• Senior Product Specialist Jobs in Bangalore,India - 25118081

  • Sabre Holdings Pvt Ltd

Job Description:

Senior Product Specialist

Location Bangalore, IN, 560066

Company Sabre

Req ID 48820

Job Family Information Technology/Software Development

Operating in 29 markets across Asia Pacific, with over 2000 local staff, serving premium top blue-chip customers in the travel industry - from travel agencies, airlines, hotels, car rentals and insurance providers Sabre have grown our presence significantly over the years, in order to tap on the immense potential of the worlds fast growing region Sabres end-to-end technologies help create a differentiated portfolio of solutions and services driven by data and insights on how travel business operates in Asia Pacific We help our travel partners create better customer experiences, optimise business operations and enhance competitiveness As we continue to grow in the region, our people are AND will always be our biggest asset & investment, where we continue to bring together the best talent and help them achieve their own career aspirations in a truly global company

Under general supervision, conducts logical analysis of complex customer issues and management information requirements associated with a specific suite of products
Researches and validates application, back-end or technical issues to aid customers in understanding product functionality and outputs
Develops a thorough understanding of the suite user interface in order to investigate customer queries and issues
Works collaboratively in a team environment with account managers, implementation and development resources to meet customer expectations regarding the resolution of maintenance issues / service requests
Recognizes repetitive customer issues to facilitate the development of quality products
Communicates effectively in written and spoken English with co-workers and customers around the world
Responsible for successful completion of training provided by the company on the designated product suite of support
Assumes responsibility for their own training and increasing their knowledge base as it relates to this position, making a personal commitment to use all resources available to achieve this goal
Makes a conscious effort to contribute value-added services and ideas to our customers
Demonstrates effective teamwork skills
Consistently meets established KPI targets tied to yearly DPM objectives
Shows basic proficiency using Salesforce
Monitors and resolves the issues that are reported by the customer Must have the ability to evaluate the impact of the issue to the customer and escalate issues Act as the lead interface with the customer, internal or external, regarding support on our products
Ensures that approved methods, processes, and tools are consistently used
Ensures that customer needs are satisfied by providing specific product support Manage efforts of company, customer, and third party vendors to ensure that an integrated solution is provided to meet the customers need and within organizational expectations
Will deliver the highest level of customer service and satisfaction while continuously demonstrating excellent teamwork, interpersonal skills, and commitment
May hold scheduled calls with customers to review Service request status and prioritization
On-call duties will be required
Demonstrate sense of urgency for sensitive issues
Participate in customer visits and cutover support
Collaborate in drafting and reviewing customer communications
Contribute to the development of Product Analysts by assisting them with their daily work (mentoring)
Show a passion for the revenue management domain/ Fares Management and ability to become a domain expert while training others

Job Requirements

Bachelors degree or equivalent technical/industry experience strongly desired
Certifications and/or experience with SQL, Unix, Oracle desired Mongo DB experience/knowledge and or R/Python is a plus
Airline Revenue Management Experience is must
Strong proven Analytical and troubleshooting skills
Airline Industry background is required
Impeccable customer service skills
Demonstrates good time management and priority setting skills
Demonstrates effective collaboration skills
Demonstrates ability to work under pressure and handling complexity
Proficient English written and oral and presentation skills required
Must be willing to travel 20 PERCENT
Must be organized, able to multi-task and work in all areas as needed

Sabre Corporation is the leading technology provider to the global travel industry Sabres software, data, mobile and distribution solutions are used by hundreds of airlines and thousands of hotel properties to manage critical operations, including passenger and guest reservations, revenue management, flight, network and crew management Sabre also operates a leading global travel marketplace, which processes more than US$120 billion of global travel spend annually by connecting travel buyers and suppliers Headquartered in Southlake, Texas, USA, Sabre serves customers in more than 160 countries around the world

Stay connected with Sabre Careers

Job Segment Consulting, Database, Oracle, SQL, Unix, Technology

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Hotel/Travel/Tourism/Airlines/Hospitality
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 17th May 2020

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