• Senior Product and Customer Insights manager Jobs in Bangalore,India - 23751364

  • AMAZON INDIA PVT LTD
  • Save Job
  • 7 - 10 Years
  • Posted : above 1 month

Job Description:

Senior Product and Customer Insights manager Job ID 866884 | ASSPL - Karnataka

DESCRIPTION Amazon is seeking a Senior Product & Customer Insights Manager, Customer Experience Strategy based in Bangalore to join an expanding team which provides a service to Amazons global businesses analyzing, and driving improvements across the customer and seller journey We measure Amazons end-to-end customer experience and proposes significant areas for improvement to Amazons senior business leaders in India and globally

The objective of this position include
Plan and execute end to end operational analysis programs which result in impactful customer experience enhancements, focused on the Amazon India and global retail business
Own and drive projects across multiple product lines (eg media, consumer electronics, apparel, etc) and departments (Retail, Operations, etc) including all scoping with local and international business leaders, design, data collection, data analysis, recommendations and presenting results to senior management worldwide
Partner with senior business leaders across the company in developing programs and communicating/following-up on actionable findings
Work cross functionally with peers/colleagues globally to support training, best practices, and shared opportunities
Continuous innovation and process improvement efforts to optimize program efficiencies
In addition, you will innovate on behalf of our customers and build new methodologies and products to continuously improve our service The role will allow you to make a real impact for our customers from Day 1 and provide a dynamic, innovative and fast-paced environment to constantly build your skillset and address new challenges

BASIC QUALIFICATIONS BA/BS/BTech in Business, Operations, Finance, Engineering, Computer Science, Mathematics or equivalent
Minimum 7 years of experience or Masters degree and 5 years of experience, or an equivalent combination of education and experience Experience in an international work environment in areas such as management consulting, product management, internet, technology, retail, consumer goods or research firms
Strong quantitative and qualitative analytical skills, excellent attention to detail and good business judgment
Proven history of having worked across cross-functional teams and functions
Strong communication skills (including experience reviewing results with senior management and working in a global team setting)

PREFERRED QUALIFICATIONS Advanced degree (eg MBA) is preferred
Diverse work experience/background Self-starter, possess flexibility to work in a fast-changing environment and ambiguous situations
A passion for customer experience combined with business curiosity and a strategic viewpoint

Job details

Bangalore, India

Project/Programme/Product Management--NON-TECH

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Consumer Durables/FMCG, Warehousing
Functional Area : Teaching/Education
Role : Teacher
Salary : As per Industry Standards
Deadline : 01st Apr 2020

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