• Senior Principal Consultant - Advanced Customer Support - NetSuite Services Jobs in United States Of America - 25320428

  • ORACLE
  • United States Of America, Usa
  • Save Job
  • 6 - 8 Years
  • Posted : above 1 month

Job Description:

Senior Principal Consultant - Advanced Customer Support - NetSuite Services - 19001EK0

Preferred Qualifications

Oracle NetSuite is reinventing the engagement model for our growing installed base of valued Customers Specifically, the Advanced Customer Support (ACS) offering has been created to provide an umbrella subscription service -- our first-ever qualifying as cloud annual recurring revenue (ARR) -- that provides functional and technical ERP sustainment to drive continuous NetSuite improvement and value Our team primarily fulfills the critical initial months of the service backstopped by our industry-leading SuiteReview methodology With well over one hundred Customers already under management and the accelerated enrollment of new Customers, we are adding significant headcount in North America to meet demand If you have a passion for helping Customers unlock the potential of their NetSuite investment and in joining a dynamic, fast-paced and highly strategic team, we would love to hear from you!

Responsibilities include

Participate in the identification and documentation of customers NetSuite value gaps leveraging our proprietary SuiteReview methodology
Participate in driving the approach to remediate gaps, and consensus with the Customer of same
Work with customers to remediate highest priority gaps
Architect solutions for complex business requirements, which may include configuration and/or integration and/or technical components, in partnership with our dedicated Technical Services (TS) team
Define detailed functional requirements for automations and integrations to NetSuite
Work with TS team to design and unit test automations and integrations
Perform quality reviews of deliverables developed by other team members
Continue to increase product knowledge and pursue relevant certifications
Collaboration with other ACS teams, including Technical Account Managers (TAMs), TS, TS, Point-of-sale (POS), Commerce, OpenAir, and Premier and/or Platinum Support
Follow essential internal business processes aligned toward delighting our Customers

Preferred Qualifications include

5 years of overall relevant vertical domain experience in one or more of NetSuites core vertical markets (General Business/Consumer Products, Warehouse Distribution, Software, Manufacturing, Advertising Media & Publishing, Service, Retail)

Expert-level NetSuite platform experience is strongly preferred, though competing vendor ERP solutions may be considered

5 years external Consulting experience with sustained C-suite interactions

Experience with defining requirements for complex customizations and integrations

Strong communication skills

Ability to evolve Customers business processes based on leading practices

Finance/accounting background a plus

NetSuite ERP Consultant and additional product certifications a plus

Passion for driving Customer satisfaction

Detailed Description and Job Requirements

An experienced consulting professional who has a broad understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family Operates independently to provide quality work products to an engagement Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs Applies Oracle methodology, company procedures, and leading practices

Operates independently to provide quality work products to an engagement Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs Applies Oracle methodology, company procedures, and leading practices Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements May lead the solution design and implementation aspects of engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget May act as the team lead on projects, providing coaching, guidance and feedback to develop skills of team members Effectively consults with management of customer organizations Participates in business development activities Develops and leads detailed solutions for moderately complex projects

6-8 years of experience relevant to this position including 3-4 years consulting experience preferred Undergraduate degree or equivalent experience preferred Product or technical expertise relevant to practice focus Ability to communicate effectively Ability to build rapport with team members and clients Ability to travel as needed

Oracle is an Equal Employment Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law

Oracle is an Affirmative Action-Equal Employment Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law

Job Consulting

Travel Yes, 25 PERCENT of the Time

Location United States

Other Locations Canada

Job Type Regular Employee Hire

Organization Oracle

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : Accounting/Tax/Company Secretary/Audit
Role : Cost Accounting/ ICWA
Salary : As per Industry Standards
Deadline : 03rd Jun 2020

Key Skills:

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