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Job Description:

Senior Operations Manager - Timekeeping Job ID 886501 | ADCI HYD 16 SEZ

DESCRIPTION About Amazon Centralized Timekeeping

The vision of the Centralized Timekeeping team is to utilize top talent to streamline time and attendance data entry, reduce payroll defects and provide consistently high service levels Today, CTK supports and manages time and attendance matters for thousands of Amazon Associates Requests for edits are submitted via trouble ticketing from operators and HR across the network The Centralized team manages the ticket queue by executing on the requests on a FIFO basis but will prioritize any payroll impacting ticket if there is a risk of a payroll defect The efforts of this team support the business by ensuring associates time and attendance matters are handled with speed, precision and with customer obsession always in mind

Position Description
Our Senior Operations Managers play a crucial role in exceeding expectations and providing a superb customer experience; critical to Amazons success which is built on a foundation of customer obsession, and innovation This position is a multi-faceted role requiring the ability to balance strategy and execution The Senior Operations Manager is responsible for all aspects of the operations for our global CTK team including people management and development, process, and meeting or exceeding the expectations and promise made to our customers You will lead a dynamic team of operations managers to achieve operational excellence through coaching and mentoring the team; driving employee engagement, and building leadership bench strength within the team

As a senior leader you will oversee upwards of 300 employees, in a fast-paced, complex operations environment, charged with providing global timekeeping support You will serve as the face of the organization to potentially hundreds of employees This position offers unlimited career potential as we continue to grow our global footprint
Strategic Responsibilities & Deliverables
Owns and delivers the operational budget for functional area, including, productivity, financial and labor planning, and operational goals for CTK operations
Responsible for providing strategic level/long-term planning (3, 6, and 12 months out) including labor planning, rate forecasting, and peak season planning
Drives continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; works on strategic projects that have total building and network-wide impact Effectively leverages the operations managers to solicit ideas and understand problems and challenges
Networks with other leaders across Employee Services to solicit and share process improvements and drive efficiencies and cost savings
Establishes objectives and metrics for quality, productivity, and customer experience
Sets clear goals and expectations for operations managers Measures performance, provides feedback, and holds leaders accountable
Mentors and develops leaders and staff
Participates in recruiting to identify and evaluate associates and internal/external candidates for promotion and hire
Partners with various stakeholders to build and secure support and resources for projects and initiatives
Basic Qualifications
A completed Bachelors Degree from an accredited university
Direct management experience in a manufacturing, production, distribution, or logistics environment
Experience with performance metrics, process improvement, and Lean methodologies
Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations
Candidates must be flexible to work a variety of hours as business demands, including overnight, weekends and holidays
Preferred Qualifications
Degree in Engineering, Operations or related technical field; MBA or Masters degree preferred
Ability to handle changing priorities and use good judgment in stressful situation
Prior leadership development training or participation
Track record of effectively leading an operation comprising a staff of at least 100
Demonstrated ability to successfully develop others into higher levels of leadership in an organization
Personal Qualities

Professional traits that are not unique to this position, but necessary for Amazon leaders
Exhibits excellent judgment
Passionate about developing great people
Has relentlessly high standards
Wants to have fun at work
Thinks strategically, but stays on top of tactical execution
Passion for invention; expects and requires innovation from team
Has the innate ability to inspire passion in others
Thinks big and has convictions
Results-oriented
Thrives in an ambiguous work environment
Commitment to operational excellence

BASIC QUALIFICATIONS A completed Bachelors Degree from an accredited university
Direct management experience in a manufacturing, production, distribution, or logistics environment
Experience with performance metrics, process improvement, and Lean methodologies
Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations
Candidates must be flexible to work a variety of hours as business demands, including overnight, weekends and holidays

PREFERRED QUALIFICATIONS Degree in Engineering, Operations or related technical field; MBA or Masters degree preferred
Ability to handle changing priorities and use good judgment in stressful situation
Prior leadership development training or participation
Track record of effectively leading an operation comprising a staff of at least 100
Demonstrated ability to successfully develop others into higher levels of leadership in an organization

Personal Qualities

Professional traits that are not unique to this position, but necessary for Amazon leaders
Exhibits excellent judgment
Passionate about developing great people
Has relentlessly high standards
Wants to have fun at work
Thinks strategically, but stays on top of tactical execution
Passion for invention; expects and requires innovation from team
Has the innate ability to inspire passion in others
Thinks big and has convictions
Results-oriented
Thrives in an ambiguous work environment
Commitment to operational excellence

Job details

Hyderabad, India

Human Resources

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Consumer Durables/FMCG, Warehousing
Functional Area : Production/Manufacturing/Maintenance/Packaging
Role : Production/Manufacturi ng/Maintenance
Salary : As per Industry Standards
Deadline : 18th Mar 2020

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