• Senior Operations Manager - Compliance Division - eCommerce Jobs in Bangalore,India - 24759760

  • Arete Ventures
  • Save Job
  • 12 - 18 Years
  • Posted : above 1 month

Job Description:

Senior Operations Manager, Compliance (E-Commerce Company)

- To promote Gender Diversity in workplace environment, this globally leading E-Commerce company strongly encourages female candidates that can meet the below job requirements to apply

Job Title Senior Operations Manager (Compliance Department)

City

Bengaluru, Karnataka, India

Role and Responsibilities

- A globally leading E-Commerce company is looking to hire Senior Operations Manager for its Compliance Division for its Bengaluru office

- This role manages multiple Compliance Teams servicing multiple categories and different tasks The individual would be responsible for overall planning, budgeting, growth, delivery, process efficiency and productivity for their respective work groups

- The individual would have targets on process standardization and automation, building customer confidence through quality delivery, robust processes, and sound reporting metrics The individual would be responsible and be a point of escalation for the delivery by the teams reporting to him/her

Responsibilities

- Work with the Legal and Product compliance teams to identify compliance requirements, design and build operational processes and testing mechanisms in order to meet regulatory requirements

- Work with Regulatory authorities and other compliance teams during compliance audits, drive the redesign and update of compliance processes, making recommendations to leadership on opportunities for risk mitigation based on established risk tolerance

- Collaborate with involved stakeholders to ensure vendors and sellers comply with legal requirements

- Ensure recurring audit reports to track compliance, measuring product and program level risk based on established framework or risk tolerance

- Drive operational efficiency and compliance risk measurement through program and multi-functional teams monitoring and coordination

- Drive the metrics and reporting efficiency of the team where required

- Recommends opportunities to business partners and tech teams/leaders for leveraging innovative technologies in the market in order to meet risk management need

Performance Areas

- People Management (Leadership Role, Manager of Managers, Team management)

- Build risk management awareness within organizations

- Operate in alignment with regulatory requirements

- Sets balanced goals across teams to optimize performance against organization goals and employees development

- Formulate, Implement, Track career path & Individual Development Plans of compliance teams

- Co-owner in the process of budget planning

Mandatory Requirements

- Minimum 9-10 years of in depth experienced with Service Level Agreements (SLA), Turnaround Time (TAT), Customer Satisfaction Survey (CSAT), Employee Satisfaction Survey (ESAT) this is a key and important requirement to be considered for this position

- 12 - 18 Years of successful work experience with BPO/KPOs, Ecommerce or large scale operations

- Proven management and leadership experience in being manager of managers for at least 8 years

- Bachelors or Masters degree from a reputed institute

Work Experience 12 18 years

Industry Internet/Ecommerce

Employment Type Full Time, Permanent

Profile Summary:

Employment Type : Full Time
Functional Area : ITES / BPO / KPO / Customer Service / Operations
Salary : Not Mentioned
Deadline : 02nd May 2020

Key Skills:

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