• Senior Officer Jobs in Bangalore,India - 23833778

  • Standard Chartered Bank Ltd
  • Save Job
  • 0 - 2 Years
  • Posted : above 1 month

Job Description:

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East

To us, good performance is about much more than turning a profit Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good

Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation This in turn helps us to provide better support to our broad client base


1 Domain Capabilities

Product / Domain Knowledge

Possesses in-depth understanding (end to end) on the product / process

Able to perform rule based technical work involving acceptable deviations and exceptions

Able to identify, understand and articulate the requirements of the products from customer point of view & how it will benefit them

To ensure that all transactions related to Account Maintenance are processed / checked in a timely and efficient manner

Proficiency in the following

eBBS - Liability Product Knowledge

CDD/KYC - Basic Knowledge

FATCA - Basic Knowledge

CCMS - Credit Card Basic Knowledge

RLS - Loans Basic Knowledge

o Should have the sound knowledge on process

o Should have end to end process clarity as well as the product handled

o Should have the better clarity on the tecnical aspects of the ebbs fields and the raport with the technology team to fix any technical issues arised while processing the request

o Should have the knowledge on the customer expectaion on the each requests received and processed

Process Management

Able to identify opportunities to automate repetitive logic based manual activities

Perform independent activities concurrently

Give inputs from ground level after understanding the big picture

Supports and involves in change management plans in achieving mutual objectives to manage change

Open to suggestions and experimentation

To have a sense of urgency in meeting deliverables in TAT and Accuracy

To adhere to all the organizations risk policies at all times

Create enough backups for your respective processes

To report system/applications issues on time

Should be able identify the activity or area for automation in the process handled in the team

Should have the sound process knowledge and able to give any process related inputs in detail

As and when there are change initiatives driven by Country / Regulatory Authorities, should be able to plan the activities very well and deliver the required output with the least business interruption

Should be able to interpret the process needs and activity handled; also should come-up with suggestions towards process improvement and effective implemenation

Should have end to end process knowledge and complete understaning of the SLA with stake holders for both TAT and accuracy level

Capacity Planning

Possess ability to understand the work plans and organizes their own work effectively

Able to identify sudden changes at a transactional level

Raises issues when they see the task is at risk

Completes work as assigned People and talent

Operational risk Management

Understands what the various risks are at transaction level and some of the mandatory actions that need to be performed

Escalates issues to senior management within parameters of role

Describes the fundamentals of operations risk

Awareness on transactional level fraud

2 Behavioural Capabilities

Precision Accuracy

Performs tasks accurately and thoroughly; double-checks the accuracy of the process

Handle all transactions as per the laid down policies and procedures

Able to understand what quality work is and should strive to contribute towards it

Client Centric

Able to create impact directly or indirectly through professional behavior and appearance

Understands that the action he/ she does has an impact on the customer directly or indirectly

Understands basic customer service requirements and relates error free processing to customer service

Responds promptly in an efficient and accurate manner as per the required TAT


Ability to communicate clearly so as to be understood by the recipients

Ability to understand instructions and written documentation clearly and accurately

Problem Resolution

Understands the situation and perform right escalations

Being able to provide data for performing root cause of the problem

Ability to speak up when in disagreement and opposition

Ability to understand the existence of crisis and conflicts

Able to work in a team with good interpersonal skill

3 Managerial Capabilities

Stakeholder Management

Understands and knows who the stake holders are and meets SLAs

Able to provide timely and accurate response to queries / request raised by Stakeholders

People Management

Able to co operate and work as a team in an open and approachable style

Be good team player taking teams goals in to consideration

Change Management

Understands the need for change and willingly accepts it

Able to quickly adapts to changes with regards to process, projects, behaviour etc

Ability to look beyond self interest to collective interest

To positively respond to the pace of change

Data Analytics

Able to analyze the process to understand the dimensions of the job

QUALIFICATIONS Bachelaor Degree in any vertical

0 to 2 years of relevant work experience with the below skill sets

Basic Banking knowledge


Reading Comprehension

Logical Reasoning

Apply now to join the Bank for those with big career ambitions

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry :
  • Banking -General
  • Functional Area : Banks/Insurance/Financial Services
    Role :
  • Salary : As per Industry Standards
    Deadline : 15th Apr 2020

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