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  • 0 - 5 Years
  • Posted : above 1 month

Job Description:

Role Description 1 Assume overall responsibility for ensuring 9999 Customer Uptime 2 Ensure that BONUs and BONTs Switches in the network are maintained as per norms 3 Ensure support for timely connectivity for all the cross functional teams 4 Maintain the network database and submit the required report to the reporting manager on regular intervals 5 Attend customer complaints on field and give quality resolution within the TAT 6 Provide timely resolution of technical complaints through analysis trouble shooting 7 Monitor NMS through SMS mails and take appropriate action based on the events 8 Analyze repeat complaints and ensure implementation of corrective measures through escalations if required 9 Avoid Churn of customers through better service within the SLA or Commitment 10 Responsible for process adherence 11 Provide structured feedback to management to provide permanent solutions to improve service level

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Internet/Dot com/ISP
Functional Area : Operations/Customer Service/Telecalling/Backend
Role : Network Administration
Salary : As per Industry Standards
Deadline : 06th May 2020

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