• Senior Mission Control Center Jobs in Brazil - 25328867

  • SAP Mena
  • Brazil
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  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

Senior Mission Control Center (MCC) Consultant Job

City So Leopoldo, RS, BR

Company SAP

Requisition ID236681
Work Area Customer Service and Support
Expected Travel 0 - 10 PERCENT
Career Status Professional
Employment Type Regular Full Time
Career Level T3
Hiring Manager Lucio Rodrigues

Recruiter Name Sofia Rieth

COMPANY DESCRIPTION

SAPs vision is to help the world run better and improve peoples lives As the cloud company powered by SAP HANA, SAP is a market leader in enterprise application software, helping companies of all sizes and industries Run Simple We empower people and organizations to work together more efficiently and use business insight more effectively SAP applications and services enable our customers to operate profitably, adapt continuously, and grow sustainably At SAP, we believe in the power of collaboration and empower our employees to perform at their best in an environment that encourages free and open expression of ideas Here, you work alongside creative thinkers who share your interests, while turning big ideas into reality for our customers

With innovative job training, mentors to help you grow, and the flexibility to balance your work and personal life, youre able to build your career Its no wonder that some of the sharpest minds from around the world are working for a company that is consistently recognized as a global top employer

PURPOSE AND OBJECTIVES

As a key part of SAP Digital Business Services (DBS), the goal of the Global Mission Control Center (MCC) is to be the One-Stop-Shop, driving critical customer situations for end-to-end scenarios including hybrid solutions by providing both proactive and reactive support for critical situations Additionally, MCC contributes to safeguard Engagements, SSRS/Cloud retention, adoption and renewals by providing a superior customer delivery experience and feedback mechanism into the wider Communities

The MCC experts are engineers who can deliver specialized support for customers under critical situation, providing technical expertise and ownership in parallel to the support organization that handle the incidents for Cloud, OnPrem or Hybrid solutions The MCC is engaged in critical situations from the assessment and judging the incoming critical situation since the early stages as part of the Priority One Control (P1C) process and provide professional support to orchestrates different Lobs and teams to solve the critical situation and bring the customers back working in the shortest time by providing a solution, business workaround or deliver an action plan for issue resolution In addition, the MCC consultant provide proactive services for Customers to implement, safeguard and operate their SAP solutions at their maximum potential with risk mitigation plans and it support strategic initiatives and taskforces

Provide expert support to our customers like; Handle Priority One Control evaluation (P1C);
Orchestrate the technical problem resolution process;
Formulate and execute action plans;
Drive communication and takes ownership on critical situations;
Support in critical periods and situations (going live, Escalations, etc);

Evaluation of customer projects, providing services to premium customers;
Support critical Business Downs situations;
Flexibility to cover different working shifts and weekends;

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

Bachelors in computer science, Mathematics, Physics, or similar required
Strong negotiation & conflict management skills
Clear, constructive and supportive style of communication with proven excellence in adapting to audience, including verbal and written management reporting;
Advanced knowledge in SAP Technologies, development debugging and tracing (ABAP, Splunk, JAVA, integration skills, etc), performance optimization is a strong plus;
Troubleshooting experience of technical issues to diagnose issues and differentiate between product and non-product issues;
Experience with support, root cause analysis and problem solving;
Basic experience with project management;
Experience with SAP HANA or other database platform is a plus;
Willingness to expand technical and functional skills and learn new products and to adapt to new areas of focus, especially with regard to end-to-end business scenarios (Lead to Cash, Total Workforce Management, Source to Pay and Design to Operate) supporting the Intelligent Enterprise will be provided
Commitment to (and active participation in) continuous improvement for SAP and for customer

WORK EXPERIENCE

Work experience with SAP
Solution and technology knowledge of SAPs portfolio and related technologies or business processes, preferably in the SAP Cloud portfolio
Projects and initiatives execution with cross-functional teams

LANGUAGE SKILLS

English - Fluent in both spoken and written (mandatory)

Spanish - Fluent in both spoken and written (native language)

WHAT YOU GET FROM US

Success is what you make it At SAP, we help you make it your own A career at SAP can open many doors for you If youre searching for a company thats dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment apply now

SAPS DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas CareersNorthAmericasapcom or CareersLatinAmericasapcom, APJ CareersAPJsapcom, EMEA Careerssapcom)

Successful candidates might be required to undergo a background verification with an external vendor

Additional Locations

Job Segment ERP, SAP, Computer Science, Database, Developer, Technology

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 06th Jun 2020

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