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  • 10 - 12 Years
  • Posted : above 1 month

Job Description:

We believe work is not a place, but rather a thing you do Our technology revolves around this core philosophy We are relentlessly committed to helping people work and play from anywhere, on any device Innovation, creativity and a passion for ever-improving performance drive our company and our people forward We empower the original mobile device YOU!

What were looking for

Manager Technical Support (Technical support, Manager, Operations)

Excellent understanding of Citrix mission and corporate objectives and ability to apply this knowledge within Citrix and for customer facing issues
Full knowledge of Citrix support processes and escalation paths
Citrix business Savvy Planning
Organisation and work planning skills required
Ability to work on multiple issues and prioritize work accordingly to business processes
Regularly participates in strategic planning discussions to provide insightful ideas on process improvements and customer service delivery

Technical Skills

Must possess an extensive knowledge and experience of Networking and Security with total experience 10-12 years overall
Skilled in leading personnel associated with account management at the enterprise level
Knowledge of call center processes, terminology
Knowledge and proficiency in staff scheduling, workload analysis, performance management, and interviewing skills
Ability and comfort in dealing with difficult employee or customer issues, and in ensuring positive interactions even when message content is difficult or critical
Experience implementing team processes and monitoring effectiveness preferred Entrepreneurship
Must Identify and develop new innovate ways to better service our customers Proven track of identifying and developing enhancements to Support process and methodology Able to develop individual and team objectives to contribute positively to organizational goals and direction

What youre looking for Our technology is built on the idea that everyone should be able to work from anywhere, at any time, and on any device Its a simple philosophy that guides everything we do including how we work If youre driven, passionate and curious, we invite you to make a difference with a brand you can believe in We want employees to do what they do best, every day

Be bold Take risks Imagine a better way to work If we just described you, then we really need to talk

Functional Area Tech Support

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services
Functional Area : HR/PM/IR/Training
Role : Recruitment
Salary : As per Industry Standards
Deadline : 18th Mar 2020

Key Skills:

Company Profile:

Citrix Systems India Pvt Ltdarfix

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