• Senior Manager - Operations Jobs in Mumbai,India - 23832135

  • GyanTech Synergies Group
  • Save Job
  • 7 - 12 Years
  • Posted : above 1 month

Job Description:

- Responsible for the end-to-end operations delivery

- Acts as an interface between the client team and operations delivery team for any day-to-day issues in operations

- Be part of SLA discussion and ensure adherence to SLAs and improve operational performance

- Identify process improvement areas and take initiatives to improve operational metrics like productivity, quality, TAT, etc

- Provide coaching and feedback to team members to enable them to improve their performance

- Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements

- Drive reward and recognition activity on the floor

- Client management

- Ensure compliance with internal policies and procedures, external regulations and information security standards

- Liaise with sales and solution design team to grow the account in similar lines of business

- Create a workforce requirement plan for the engagement when the team is growing and future business is expected

- Hold appraisal for the Process leaders and Team leaders in the Hierarchy

Skills/Knowledge

- Leadership Skills & Team Management

- Client Interaction Experience

- Must have acute problem solving skills, consensus building and influencing skills and a strong analytical capability

- Excellent organizational skills, attention to detail and flexibility as well as the ability to work effectively with global cross-functional teams in a fast-paced environment

- Proficiency in Microsoft Office applications to include Excel, Word and PowerPoint

- Excellent process management skills including process design and improvement (basic awareness of lean, continuous improvement concepts)

- Must possess excellent written and verbal English communication skills

- Must be a team player and also should be target oriented

- MIS

 

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry :
  • ITES Operations
  • Functional Area : Operations/Customer Service/Telecalling/Backend
    Role :
  • Salary : As per Industry Standards
    Deadline : 15th Apr 2020

    Key Skills:

    Why not try out our free online tutorials and gain an edge?

    People who search this job also searched for the following Keywords

    Sourced**

    All rights reserved © 2018 Wisdom IT Services India Pvt. Ltd DMCA.com Protection Status