• Senior Manager Infrastructure Delivery Services Jobs in Singapore

  • Dell India
  • Singapore
  • Save Job
  • 10 - 13 Years
  • Posted : above 1 month

Job Description:

Senior Manager Infrastructure Delivery Services (South Asia and Korea) Competitive salary
Singapore

Dell provides the technology that transforms the way we all work and live But we are more than a technology company we are a people company We inspire, challenge and respect every one of our over 100,000 employees We also provide them with unparalleled growth and development opportunities We cant wait for you to discover this for yourself as Senior Manager Infrastructure Delivery Services (South Asia and Korea) on our Professional Services team in Singapore

Dell customers rely on our products and services to drive progress So we take the service we provide extremely seriously Service Delivery is all about making sure our technical solutions help clients fulfill their priorities, challenges and initiatives As trusted advisors, we build in-depth knowledge of what each client wants to achieve Then we make sure the services delivered by Dell deliver on all our promises We also work closely with Sales and Global Services colleagues to develop strategic account growth plans and to identify and pursue sales opportunities

Key Responsibilities

Directs the Infrasture Delivery Services business in South Asia and Korea (SAK)
Utilizes the company or a third-partys products, processes, resources and services in the delivery of Infrastructure Group Solutions
Oversees the demand support generation and services delivery of customer solutions and strategies based on the analysis of the customers business goals, objectives, needs, and general business environment
Provides both business leadership and technical leadership
Achieve financial goal, customer experience, inspired team members and support sales in demand generation objectives/ metrics
Drive Transformation Initiatives in SAK

Essential Requirements

10 years of relevant experience or equivalent combination of education and work experience
6 years of leadership experience in IT services provider
Undergraduate degree and 8-10 years relevant experience or Graduate degree and 6-8 years relevant experience in Computing Science and/or IT Project Management
Advanced contextual skills and experience in constructing complex service provider solutions in the IT services provider market are necessary to manage team members performing this work
Requires advanced understanding of services costing and financials in order to assess and coach group team members on services solutions

Desirable Requirements

Good understanding in one or more of the core ISG technologies used by the customer
Advanced understanding of Dell offerings and general knowledge of toolsets FF, Clickused on projects

Additional Requirements

Directs the efforts of IDS and related resources in the achievement of the strategic and operational objectives Delight Customer NPS, CSAT, PMSAT, FESAT, FCC, D2C, E2E, Customer Sentiment
Inspired Team Member TellDell Score;
Beat Financial Objectives GAAP Revenue and Margin $ and PERCENT
Growth the business - Sales Enablement help sales achieved Demand Revenue & Margins Plans;
North Star Initiatives;

Manages the quarterly hiring, staffing and maintaining of a diverse and effective workforce PM/PC/SA/TC and FE
Manage the Quarterly Travel & Expenses budget and governance; ensure all staff expenses reports accurately and timely
Responsible for career development/planning, performance and pay discussions of team members Regular 1x1 Half-yearly performance reviews Meaningful IDP
Achieve Strong TellDell Score minimum 85 PERCENT of current major pillars ( EG My Leaders, Our Culture and My Overall Dell Exp)
Nominate strong performers for quarterly awards
Meets established targets around internal Service Level Agreements for IDS Presales Assign SME to opportunities and develop solutions as per agreed SLA
Postsales Delivery Assigned post-sales resources as agreed SLA

Work closely with Global Ops and Global Readiness teams execute SAK, APJ and Global initiatives to improve the standard process, methods, deliverables, response timeframes, and support costs of the group Network Optimisation;
End To End Optimisation;
Escalation Process
CLCA
Revenue and H/C Outlook

Leads the strategic development and design of principles, processes, models, and standards that address business requirements and goals
Leads the achievement of customer experience levels from a technical perspective Own customer escalations for SAK Enterprise Deployment Services projects Quarterly customers visits at least 2 visit per months;
Acts as an informational source on organizational practices and procedures
Takes lead in addressing both internal and external issues regarding product delivery, technical architecture and customer service
Provides direction and guidance for administration and results for multiple departments within a function or work area

Benefits

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities all to create a compelling and rewarding work environment

If youre ready to both champion and challenge world-class services on a global stage, this is your opportunity to develop with Dell

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate Dell will not tolerate discrimination or harassment based on any of these characteristics Learn more about Diversity and Inclusion at Dell

Job Family Remote Job ID R91478

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking
Functional Area : IT Software : Software Products & Services
Role : Project Leader/ Project Manager
Salary : As per Industry Standards
Deadline : 16th Jan 2020

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