• Senior Manager, FCC Controls, Case Excellence Jobs in Malaysia

  • Standard Chartered Bank Ltd
  • Malaysia

Job Description:

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East

To us, good performance is about much more than turning a profit Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good

Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation This in turn helps us to provide better support to our broad client base

The Role Responsibilities


Organisational Development Support the development, evolution and maintenance of the Quality of Case Execution performed by FCSU & FCC Controls and Country teams
Support the development and Maintaining appropriate Mentoring Programmes
Support and draft where applicable and otherwise contribute to the generation and maintenance of relevant Guidance and DOIs as pertaining to FCSU and In-Country FCC Controls processes (AAA)

People & Talent Support the continuous improvement initiatives pertaining to quality and efficiency, led by the AAA Excellence team, Regional Heads, FCC Controls and the FCSU Function Heads
Support FCSU Team Leads and Regional Controls Teams to maintain the content of the FCC Controls training plan for FCSU and In-Country FCC Controls processes (AAA) and ensure that holders of all critical functions are suitably skilled and qualified for their roles
Support the QCO team (both AA & Act) in building and maintain the knowledge and expertise of the QCO Teams

Quality Escalations Provide pro-active input to Head Case Excellence on Country & FCSU Quality Issues and concerns including country-specific Regulatory & Audit emerging findings
Work with In Country FCC Teams to mitigate the risks posed by adverse Quality escalations


Communication Support the coordination of production of high-quality guidance to inform the AAA process and contribute to Case Excellence
Delegate to the Quality Fora

Risk Identification, Monitoring, Mitigation and Reporting With the Head of Case Excellence, take ownership of and timely escalate any Case Execution Quality issues detected by 1st line testing QCO, 2nd FCC Assurance testing and 3rd line GIA testing
Support countries on Case Execution Quality issues


Culture Reinforce an effective and exemplary risk and control culture and further improve the quality of case execution
Foster the right culture and relationship between the group, the regions and countries to ensure issues are escalated to the right function in a timely fashion

Management structure of the function Support the Head, Case Excellence as delegate as required
Support the organisation and management of FCC Professional Excellence
Become the central coordination point and the go to point for any FCC Case Execution Quality related questions where needed and facilitate an ongoing connection of the regions

Committees Act as delegate for the development of all Case Execution papers going to the SEF and manage any matters arising as pertaining to Case Execution


Display exemplary conduct and live by the Groups Values and Code of Conduct
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct

Key Stakeholders

Head, Case Excellence
Head, AAA Excellence
Head, FCC Controls, Professional Excellence
FCC Controls MT
Regional Heads of FCC Controls
Group MLRO, Global Co-Heads, FCC
Regional and Country Heads, FCC and FCC Controls
Global Head, Business Financial Crime Risk & AML Oversight
Heads, CFCC Advisory for Segments and Products
Regional and Country Heads, Compliance
Country Heads, Operational Risk
OneCDD programme members
Risk & Compliance COO & BPM
Enterprise Risk Management team

Other Responsibilities

Embed Here for good and Groups brand and values in FCC Controls team
Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures

Our Ideal Candidate

Knowledge, Skills and Experience
Strong communication skills oral, written and presentation
Good knowledge of specific area of business/product with a broad understanding of Banking business
Strong analytical skills and ability to make decisions
Basic Project management skills

Grow Self Skilled required

Action Oriented
Instils Trust
Nimble Learning

Grow Others Skilled required

Decision Quality
Gives Clarity & Guidance
Develops Talent

Apply now to join the Bank for those with big career ambitions

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : Production/Manufacturing/Maintenance/Packaging
Role : Production/Manufacturi ng/Maintenance
Salary : As per Industry Standards
Deadline : 08th Apr 2020

Key Skills:

Company Profile:

Standard Chartered Bank Ltd



Company Turnover
10000 10000+ Crores

Company Size
10001 10001+ Employees

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