• Senior Manager - Customer Service - Technology and Operations Jobs in Hyderabad,India - 23856702

  • DBS Bank Ltd

Job Description:

Senior Manager - Customer Service - Technology and Operations - ( 180004M2 )

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation In Group T&O, we manage the majority of the Banks operational processes and inspire to delight our business partners through our multiple banking delivery channels


Ensure all over the counter transactions are processed efficiently and within agreed SLA/TAT

Monitoring and reconciling of the clearing GL and other suspense accounts daily

Important frontline link between the Bank and customers

Ensure customer satisfaction through efficient and courteous and timely delivery of customer requirements

Compliance and adherence of internal and external regulations

Undertake active coordination with Centralised Operations and Business Units for timely and error free processing of transactions and security documentations

To process cash, clearing & remittance transactions including DD/PO/NEFT/RTGS accurately on Finacle/Finaxia/PRIME and other Bank systems

To ensure processing of clearing cheques in CTS application as per RBI / NPCI guidelines

To handle inward and outward FX remittance documentations and transactions

To accurately process MF and Insurance transactions within agreed timelines

To ensure clearing, cash, PSGL accounts and all suspense accounts are reconciled daily

To process Vendor Bills and manage other related admin activities

To check account opening documentation and scan documents in AOS for processing Relevant follow up for account number/deliverables as per TAT

To accept all customer instructions and account maintenance requests and scan documents in AOS/DBW for processing Relevant follow up for deliverables etc as per TAT to be done

Voucher reconciliation on daily basis, Generation and filing of EOD reports

To ensure to have effective control over the deliverables and monitoring to be done as per the laid down process

Undertake preliminary scrutiny / checks defined to be undertaken at branch for processing of allocated Trade Products on IMEX system

Coordinate with the client to timely regularize documentary shortfalls noted by Centralized Operation Team

Timely revert to CTO for raised queries, to support processing of transactions as per agreed TATs / SLAs

Ensure timely release of intimation memos, export LCs, advices, original documents and Export Bills DHL details to customers in all cases

Follow up with client for due payment / repayment of LC / Collection and discounted documents

Follow up with customers for pending Shipping bills /Bill of entry / Purchase order/Advance Inward for Exports to update our records in EDPMS and IDPMS etc

Adequate filing and safe custody of all live and paid transactions, as per internal guidelines

Adherence to deadlines on submission of regulatory returns required to be submitted to RBI

To be an effective back up for Officer


2-3 years experience in handling clearing and cash activity in another bank
Familiar with the clearing cycles and CTS clearing processing
Familiar with processing of RTGS/NEFTs transactions
Familiar with handling cash and inter Bank transfer requests
Knowledge of Trade Operations

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Financial Services/Stockbroking
Functional Area : Accounting/Tax/Company Secretary/Audit
Role : Audit & Risk
Salary : As per Industry Standards
Deadline : 19th Apr 2020

Key Skills:

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