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  • 4 - 8 Years
  • Posted : above 1 month

Job Description:

Senior Manager II - Customer Growth

Mandatory Skills Analytical ability, Deep Customer understanding, bias for action, program management, stakeholder management

Education/Qualification MBA



Companys Customer Programs team owns and drives initiatives for scaling customer growth The team works in in a fast moving environment,working with various stakeholders - marketing channels, analytics, product, engineering, categories

What this job entails

1 Drive customer numbers - NU to NC conversions, M1 repeat, OO-ON-NN numbers for Company and BUs

2 Partner with analytics for driver analysis for high value actions and drive initiatives around the same

3 Drive initiatives for diversity (vertical/customer, scat/customer, BU/customer, ON for BUs) working with analytics, reco, marketing channels, merchandising, product etc

4 Working closely with product and tech to create a unified customer view

5 Personalization - Identifying and creating actionable and relevant customer cohorts for greater personalization for usage across marketing/merchandising

6 Progressive Profiling - Build customer profile and personalize user experience across Company, liasioning with stakeholders

7 Drive ideation and execution process for Growth Hacks across Company for driving customer conversions & growth with product and engg

Experience & Qualifications

4-6 years of experience in ecommerce and program management Proven history of driving results Customer first thinking Ability to translate strategies into execution with the team Strong bias for action

Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 13th Apr 2020

Key Skills:

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