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  • 6 - 15 Years
  • Posted : above 1 month

Job Description:

- Develops and implements policies

- Responsible for employees- training and development

- Partners with the management team to align customer service department policies and systems with the companys objectives

- Oversees customer issues and ensure effective and long-term problem resolution

- Develops and implements procedures pertinent to the effective and efficient operation of the Customer Service Department

- Monitors programs and procedures to ensure on-time delivery and customer satisfaction

- Maintains in-depth working knowledge of company systems and processes

- Sets performance standards to meet the service goals of the company

- Coaches Customer Service Team in order to achieve high performance

- Structures the training agenda for department members

- Measures Customer Service Representatives- performance and makes employment decisions

- Provides feedback to the company regarding service failures or customer concerns

- Provides feedback to the Operations team to ensure all customers have accurate and timely information on order status and/or changes

- Works continually towards self-development to stay current on customer service, sales and supervisory procedures & practices

- Assists Customer Service Representatives, Reps/Dealers/Sales in troubleshooting orders that require special handling

- Responds to customer inquiries and problem-solving in a professional and effective fashion

- Acts as a resource in resolving customer issues brought to the Department by utilizing excellent Company process knowledge and strong skills in negotiating and selling

- Performs other related duties as assigned

Profile Summary:

Employment Type : Full Time
Functional Area : ITES / BPO / KPO / Customer Service / Operations
Salary : Not Mentioned
Deadline : 08th Jun 2020

Key Skills:

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