• Senior Manager , Capital Service Jobs in United States Of America

  • Abbott India Ltd
  • United States Of America, Usa
  • Save Job
  • 15 - 18 Years
  • Posted : 27 days ago

Job Description:

Abbott is a global healthcare leader that helps people live more fully at all stages of life Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines Our 103,000 colleagues serve people in more than 160 countries

JOB DESCRIPTION This is an exciting opportunity to join the Abbott Vascular team! Our Vascular products provide everything doctors need to assess, access and treat blocked arteries Our cutting-edge tools help doctors see inside arteries, reach damaged areas to remove blockages and help patients heal

The SrManager, Capital Service oversees all aspects of servicing Division capital technologies in alignment with Division goals, strategy and objectives This position will be responsible for ensuring superior customer experience delivery via capital service delivery; developing of capital service vision, strategy and execution; delivery of services in an efficient and effective manner; providing strategic service coverage for sales support, planning, implementation and related services; and ensuring optimal utilization of personnel and other resources The position has primary management responsibility for Field, Technical and Professional Service activities in the US and Canada markets


Manages and directs organizational resources (Field Service, Professional Service, Technical Service) in US and Canada Ensures optimized process and procedures are in place and team members are equipped to provide superior internal and external customer experience
Staffs, trains, and evaluates a team of technical, field and professional service and support representatives Performs personnel functions (eg interviewing, evaluating, supervising, staff development, etc) for the purpose of maintaining adequate staffing, enhancing productivity of personnel and achieving objectives within budget
Establishes matrix management structure and ensures effective utilization of shared service resources where applicable
Demonstrates excellent and thorough understanding of sales strategies and account management goals leading to a leadership position in customer experience
Ensures the effective management of cases and other service activity according to committed service level agreements (SLA)
Oversees escalated service situations for the purpose of ensuring compliance is achieved in an impartial manner and in accordance with laws and regulations and/or recommending remedial actions
Participates in meetings, workshops and seminars for the purpose of conveying and/or gathering information required to perform functions
Closely monitors project plans and communicates progress through creation of internal and external status reports and other internal / external communications
Exercises commercial judgment with the proven ability to balance growth, retention and profitability business goals against operational constraints and risk
Assists in the development of and monitors operating plan, balancing assigned service programs and related financial activity for the purpose of ensuring that allocations are accurate, related revenues are generated, expenses are within budget limits and/or fiscal practices are followed
Continually assesses the Capital Services function and develops/implements/assigns processes, procedures, and projects for capabilities and operational improvement accordingly
Responsible for assessing and advising upper management on service issues, including both emergent and systemic
Maintains relationships and/or influences management teams relationships with current customer base and ensures superior customer experience
Assists with new business opportunities, including identification of organic growth within existing accounts, development of proposals (including estimated budgets), and development of new business presentations aiding sales when appropriate
Assists in the development and management of key strategic partnerships in both capital product and related services development
Investigates organizational development needs on a regular basis and expedites solutions (ie custom trainings, development changes, customer and sales support prioritization, etc)
Maintain knowledge of market intelligence; install base, customer requirements, competitor information
Complies with US Food and Drug Administration (FDA) regulations, European Commission - Medical Device Directives and other regulatory requirements, company policies, operating procedures, processes, and task assignments
Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors
Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the work unit


Bachelors Degree in Life Sciences, Business or an equivalent combination of education and work experience Masters Degree in a related field or Business Administration desired
Minimum 15 years related work experience with progressive leadership and industry experience Medical Device industry experience strongly preferred
Minimum 5 years people management experience Demonstrated ability to manage direct reports and establish succession management plans
Previous experience in setting vision, strategy and operational plans and budgets
Cardiovascular product knowledge an asset or a demonstrated ability to pick up technical products knowledge
Must project a professional image and have strong communication and leadership skills
Ability to work in a highly matrixed and geographically diverse business environment
Strong leadership skills, including the ability to set goals and provide positive and constructive feedback respectfully to build positive relationships and improve business results
Ability to work effectively within a team in a fast-paced changing environment
Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization
Multi-tasks, prioritizes and meets deadlines in timely manner
Ability to travel as much as 20 PERCENT of time

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Healthcare, Manufacturing/Industrial
Functional Area : HR/PM/IR/Training
Role : Recruitment
Salary : As per Industry Standards
Deadline : 21st Mar 2020

Key Skills:

Company Profile:

Abbott India Ltdarfix

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