Job Description:



  • Oversees the activities of staff by working closely with direct reports

  • Manages the day-to-day activities and controls to ensure consistency of policies adherence to procedures

  • Manages and facilitates timely resolution of issues

  • Proposes and works to implement workflow changes and supporting technical solutions leading to improved productivity and profitability

  • Keeps abreast of regulatory compliance and developments for the assigned area and apprises staff as necessary

  • Identifies and analyzes operations risks related to current and potential business and recommends procedural changes and controls as needed

  • Creates and uses quality service measurement tools to ensure compliance with operational standards with SLAs and SOPs and create management reporting as needed

  • Coordinates and manages projects within the department and/or with BU Shared Services, COEs and Client Operations teams

  • During the course of normal day-to-day operation, responsible for identifying any unusual or potentially suspicious transaction activity and reporting and/or escalating in accordance with corporate policy and guidelines detailed in relevant operating procedures

  • Conducts periodic performance reviews; provides ongoing counsel, training, development and motivation of staff

  • Participates in the hiring, salary, promotional and termination recommendation process

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Profile Summary:

Employment Type : Full Time
Industry : Banking / Financial Services
Salary : Not Disclosed
Deadline : 20th Apr 2020

Key Skills:

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