• Senior Major Incident Manager Jobs in United States Of America - 25122074

  • United States Of America, Usa

Job Description:

Senior Major Incident Manager - 19001FQP No Visa Sponsorship is available for this position

Preferred Qualifications

The Oracle Cloud Infrastructure (OCI) Operations team is seeking accomplished and passionate individuals to lead and evolve our Incident Management practice to become a best-in-class service offering

The primary function of a Cloud Incident Engineer is to direct Subject Matter Experts (SMEs) and Service(s) leaders to restore service as quickly as possible during Major Incidents while keeping accurate and timely data on the progress of such incidents and keeping senior leaders, stakeholders and end users updated

Incident Commanders are also responsible for building and evolving the practice of Incident Management across OCI, using Post Incident Reviews, developing processes and systems to leverage the related metrics to identify and drive process and procedural improvements globally

Who are you

Passionate about Cloud, customer focused, have done incident management problem management and thrive in a dynamic team culture
A technologist at heart, curious about how things work and how things break - likely to be someone who enjoys finding a better way to do things using automation
Able to build, maintain and leverage key relationships with internal stakeholders and service leaders to drive increased engagement and accountability for your work
Love technology and how to apply it Maybe you have set up your own environment in the cloud or have spent time developing apps or games that you share with others
Strong communicator who is passionate about the customers experience
Motivated to be resourceful, innovative and entrepreneurial
Driven to learn about cloud infrastructure and its inter-dependencies
Humble and committed to always improving

Key Responsibilities

Provides leadership in responding and resolving major incidents that impact business critical services, applications and infrastructure for OCI
Leverages broad technical expertise to convene appropriate SMEs (resolvers) and to direct Major Incident response, with focus on impact mitigation and service restoration
Work closely with SMEs to quickly identify customer impact (who, how, when)
Conducts escalation to service teams, senior management and leaders to ensure appropriate awareness, engagement and focus
Produces accurate and timely communications tailored to relevant audience (Senior Leaders and internal Stakeholders)
Leads and/or participates in Post Incident Review and Problem Management meetings with key stakeholders and service owners to review events and opportunities for ongoing improvement
Documents pertinent information relating to Incidents that aids process improvement, identifies deviations and enables the creation of an Incident Knowledge Base
Monitors and evaluates high-level service and infrastructure dashboards and takes action to address identified anomalies
Collates and analyses incident based data for team metrics and KPIs
Identifies opportunities and takes ownership for automation and/or continuous improvement of Incident Management process steps and best practices
Proactively engages with Service teams to identify and evaluate gaps in operational capabilities and improvements to support Cloud scalability and resiliency
Represents Incident Management at relevant software team Roadmap planning and backlog reviews, influencing the prioritization of automation and tooling enhancements
Work as part of the Major Incident Management team to ensure that the performance of the team achieves the defined performance targets and KPIs

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 17th May 2020

Key Skills:

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