• Senior Leadership Consulting role - Utilities Retail Sector Jobs in Mumbai,India

  • Manager - Executive Searchat ABC Consultants
  • Save Job
  • 15 - 22 Years
  • Posted : above 1 month

Job Description:

Senior Leadership consulting opportunity in Resources Utilities- Retail sector

Education MBA

- Overall 15+ years of experience with at-least 12+ years experience in Utilities - Retail

- Strong Consulting background experience

- At least 4+ years of experience of working on Customer Experience Transformation and Digital Customer Channels

- Experience in leading design and implementation of digital technology-enabled business solutions in Utilities Retail sector

- Exposure to international Utility clients (including onshore client facing consulting work experience)

- Exposure to new generation technologies and applications for Utilities- IoT, Cyber Security, Digital, Analytics, Mobility, Distributed Energy etc

- Experience in identification of value drivers, creation of business cases and transformation programs for Utilities retail industry

- Deep expertise in customer service initiatives involving customer solutions, digital channels and contact centers

- Ability to lead the team from thought leadership, solutioning and demand management perspective

- Mentor teams and coach them to identify opportunities to transform processes using Digital technologies, define customer journeys and lead implementations

- Lead and direct teams to build better customer experience processes and solutions, including CIS (SAP ISU/Oracle CC&B), contact center, marketing management, CRM and omni-channel customer service strategies

- Utilize Utilities retail and customer service process understanding and experience in customer solutions (Customer Information System, CRM, Contact Center Solutions, Digital, Analytics) to design, implement and deliver enhanced capabilities for Utilities Clients

- Willing to travel to client site for project work across geographies

Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 18th Mar 2020

Key Skills:

Company Profile:

Not Mentioned

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