• Senior IT Support Engineer Jobs in Pune,India - 25334704

  • Cohesity
  • Save Job
  • 4 - 9 Years
  • Posted : above 1 month

Job Description:




Role


Cohesity IT is looking for a smart , motivated , and customer service centric individual to provide technical support to our employee base This person will help provide exceptional technical support to our employees and contractors located around the world Its an opportunity to play a critical role in helping scale Cohesity with a focus on increasing and enabling productivity


This position involves a multitude of operational and project based tasks such as supporting SasS based applications , remote troubleshooting , provisioning/ deprovisioning accounts , training on applications and security practices , automation , and documentation on tasks You will help install , configure , upgrade and troubleshoot hardware and software issues Daily duties can consist of prioritizing , routing , recommending , and resolving all incoming internal technology support incident and requests


To succeed in this role , you should have a CAN- DO attitude along with a natural problem solving ability You must be forward thinking , solution and results oriented You should always be striving to ensure great customer satisfaction and thinking of ways to make the user experience better for the business


Past work experience with SSO tools and applications such as Onelogin/OKTA are essential with the ability to streamline our SSO environment and integrating apps within our infrastructure is a huge plus! G Suite Admin expertise alongside Zoom Room deployment experience will be also be a plus


You will work closely with the Cohesity IT Team in San Jose , CA and Bangalore to help the company succeed on a global level


Responsibilities




  • Acting as a main point of contact for IT Desktop related issues




  • Provide IT support services for all aspects of user account setup and maintenance , system patching , antivirus , system imaging , break / fix on PC and Mac platforms , video conference equipment , printers / copiers , phone systems and general IT hardware / software




  • New Hire setups , includes creating/managing necessary local/online accounts for various applications , deploying work computers and office environment




  • Responsible for timely resolution of assigned incident and change tickets within established Service Level Agreements (SLA)




  • Manage individual workflow and maintain current ticket queue via IT ticketing system




  • Create and maintain SOP documentation and escalate issues appropriately to higher level staff




  • Investigating and resolving issues as they arise while thinking of ways to reduce common problems in a systematic way;identify approaches that leverage our resources




  • Perform , monitor , and maintain comprehensive routine operations for IT infrastructure , such as system health monitoring , performance tuning , backup and restore , etc Troubleshooting problems as they arise




  • Provide after hours and weekend on- call support as needed




Qualifications




  • 6 years of hands- on IT support experience in an enterprise IT environment




  • Customer- oriented attitude , excellent in remote customer support and troubleshooting Ability to provide Executive/C- Level Support as needed




  • Strong fundamental knowledge in networking protocols and troubleshooting , WiFi and APs




  • Hands- on experience with Mac OS / Windows environments , Chrome OS




  • Working knowledge of G- Suite Admin (Gmail , Calendar , Drive , Groups) , JAMF , Slack , Asana , Zendesk , JIRA and/or other ticketing solutions




  • Knowledge of network security practices and anti- virus programs




  • Support AV systems that include but not limited to Zoom room




  • Excellent problem- solving and multitasking skills




  • Organizational skills and attention to detail a must




  • Strong collaboration within the team and especially with other Business Units and Depts




  • Proven ability to work independently with minimal supervision , must be a self starter who can initiate and take ownership of work




  • Ability to learn new technology quickly and with minimal guidance




  • Thrives on technical challenges and problem solving for the long term




  • Excellent communication , written and verbal and interpersonal skills




  • Ability to understand the needs of our employees and make great judgement calls




  • Ability to prioritize and multitask




  • Flexible schedule to accommodate 24/7 business needs



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Profile Summary:

Employment Type : Full Time
Industry : IT - Software
Salary : Not Disclosed
Deadline : 06th Jun 2020

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