• Senior ESOC Engineer Jobs in Hyderabad,India - 23694349

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  • 4 - 6 Years
  • Posted : above 1 month

Job Description:

Meet Our Team

Enterprise Service Operation Center (ESOC) team is responsible for monitoring PEGA Applications and IT Infrastructure 24*7*365 days The team provides operational support for different functions such as Data Center, Windows & Linux Systems DevSupport and Network Operations, Identity and Access Management The team comprises of skilled, motivated and highly flexible engineers who can understand business needs and quickly scale up to provide technical solutions

Picture Yourself at Pega

Pega is changing the way the world builds software and being part of the ESOC team you will be managing operations in all facets of IT infrastructure This is an exciting and challenging role with a wide range of responsibilities, covering Datacenter, Network, Application and System areas

Senior ESOC Engineer - DCOPS is responsible for addressing all ESOC key deliverables Pro-activeness is the key to the role

What Youll Do at Pega

24x7x365 support and monitoring of our critical systems, applications and services Incident and Alert Management Proactive Monitoring to avoid any potential impact on Production using SolarWinds
Monitor, Manage and provide operational support for all PEGA Applications and Infrastructure components such as but not limited to Network, Storage, Active Directory, Office365, Exchange and Lync environment Windows, Linux servers, VMWare Virtualization & cloud environment
Open and lead Critical Incident Management Bridge when an Event/Incident occurs, get the right support group on call Resolve Incident, follow up for RCA
Event Management, IT Notification Roll Out for Planned & Unplanned Change Requests or Maintenance

Who You Are

You must demonstrate the key Pega competencies of Thought Leadership and Drive for Results Good verbal and written communication skills, including poise in pressure situations while being a team player
Intermediate level of knowledge on VMWare Virtualization, RedHat Linux or CentOS administration
Basic to Intermediate level of knowledge on PowerShell scripting, Windows OS administration
Familiarity with Server and Network Infra
Troubleshoot Linux and Windows Server Performance issues using various performance and monitoring tools
Good Experience in configuring & troubleshooting Windows 2016/2012/2008 server Operating system
Experience using Backup solutions such as Rubrik, OS Level and application-level security, monitoring and troubleshooting

What Youve Accomplished

Technical Bachelors degree in related discipline and/or equivalent industry experience
4-6 years experience in Datacenter and VMWare Virtualization Operations or relevant disciplines working in a product company with similar or enormous size
3-5 years experience working in RedHat Linux or CentOS administration Windows Server, Backup and cloud environment
Preferred - ITIL foundation, RHEL or VMWare Certified

Pega Offers You

The worlds most innovative organizations as reference-able clients
Analyst acclaimed technology leadership in a massive emerging market
A highly collaborative environment for the designing and development of new ideas and features
Many opportunities for development an extensive on-boarding training, self-learning initiatives
Attractive salary and benefits package (Medical Care, Group Insurance, Learning opportunities and many more)
High tech office space with relaxation areas

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : System Administration
Salary : As per Industry Standards
Deadline : 25th Mar 2020

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