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  • 4 - 7 Years
  • Posted : above 1 month

Job Description:

We believe work is not a place, but rather a thing you do Our technology revolves around this core philosophy We are relentlessly committed to helping people work and play from anywhere, on any device Innovation, creativity and a passion for ever-improving performance drive our company and our people forward We empower the original mobile device YOU!

What were looking for

You have a three year university degree, combined with at least four years of tech support experience in a large enterprise environment

You have obtained working knowledge of windows (both client & Server OS) as well as Linux networking (DNS / DHCP / IP) and basics networking knowledge, including TCP / UDP / SSLN You are comfortable working in troubleshooting / debugging ASPNET based multi-tenant cloud services, and have solid understanding Windows

Ideally you have also obtained industry certifications in the areas of Virtualization and/or Cloud which includes working knowledge of AWS / Azure / ESXi

If this sounds like you, wed love to speak to you right away

Position Overview

The Escalation Engineer is responsible for providing technical assistance on Citrix products to customers of large size, scope, and/or political complexity - via phone, email and/or remote access The support focuses on in-depth problem analysis of Citrix products and their integration into enterprise-wide mixed environments The incumbent often assists less senior colleagues - conducting cases reviews and providing guidance to ensure quicker resolution Uses advanced technical troubleshooting skills obtained through wide-ranging experience to independently isolate, analyze, and provide resolution to customer issues of high complexity Qualifies only the most complex customer issues for assistance from the escalation team or other vendors

Role Responsibilities

Work on customer-based software problems dealing with both Technical Support & Development Teams
Create and maintain tools / plugins / software for the Citrix Files family of products
Get involved in some or all phases of the tools / plugin / software development and release cycle that include design, coding, code reviews, troubleshooting and debugging, installation, software maintenance and testing
Maintain a focus on customer requirements and project objectives while mitigating project and product risk
Must be self-motivated and able to work in a team environment with limited supervision
Must be able to provide direction to the Global Tech Support Teams (in all Geos) on crash analysis, advanced debugging, programming examples, code training and complex code change explanations Additionally, you may be required to write complex technical articles (white papers) and sample code for the knowledge base
May have worldwide travel requirements to remote Citrix offices to train Global Escalation Engineers on advanced troubleshooting and debugging techniques
Function as Development Analysis Engineer for Citrix Files family of products
Use programming language skills to develop temporary workarounds to complex customer situations
Ability to assess and work as part of the team on feature changes and code fix recommendations for Citrix products
Work with Engineering to define product enhancements that are critical to system performance and problem resolution
Work on software problems dealing with both the Escalation as well as Development Teams

Basic Qualification

BS or BA in Computer Science, Information Systems, Engineering, Mathematics , Physics, Statistics or related technical discipline experience preferred
Experience working with multi-tiered application design and development, as well as, experience with debugging techniques and tools required, including the ability to analyze and debug dump files, network and stack traces
Minimum of 4 to 7 years of experience in C# backend development and debugging using Microsoft NET
Proficient in C#, with a strong knowledge of Web API, Entity Framework
Experience in developing / debugging ASPNET based multi-tenant cloud services
Understanding of data models using SQL database/NoSQL data store
Exposure to Data Structures and Algorithms design
Exposure to developing / debugging modern Micro services
Exposure to any cloud platform Azure, AWS or GCP
Excellent written and oral communication skills specifically the ability to explain technical concepts in plain English
Looking for proactive team player who is solution oriented with a common sense approach

Preferred Certifications

Citrix / MicroSoft / VMware
Citrix XenApp / XenDesktop working knowledge
Virtualization / Cloud working knowledge ( AWS / Azure / ESXi )

What youre looking for Our technology is built on the idea that everyone should be able to work from anywhere, at any time, and on any device Its a simple philosophy that guides everything we do including how we work If youre driven, passionate and curious, we invite you to make a difference with a brand you can believe in We want employees to do what they do best, every day

Be bold Take risks Imagine a better way to work If we just described you, then we really need to talk

Functional Area Tech Support

About us

Citrix is a cloud company that enables mobile workstyles We create a continuum between work and life by allowing people to work whenever, wherever, and however they choose Flexibility and collaboration is what were all about The Perks We offer competitive compensation and a comprehensive benefits package Youll enjoy our workstyle within an incredible culture Well give you all the tools you need to succeed so you can grow and develop with us

Citrix Systems, Inc is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https//wwwcitrixcom/about/legal/privacy/citrix-recruitment-privacy-noticehtml

Citrix welcomes and encourages applications from people with disabilities Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at ASKHRcitrixcom for assistance

If this is an evergreen requisition, by applying you are giving Citrix consent to be considered for future openings of other roles of similar qualifications

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 03rd Jun 2020

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