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  • 4 - 7 Years
  • Posted : above 1 month

Job Description:

We believe work is not a place, but rather a thing you do Our technology revolves around this core philosophy We are relentlessly committed to helping people work and play from anywhere, on any device Innovation, creativity and a passion for ever-improving performance drive our company and our people forward We empower the original mobile device YOU!

What were looking for

We are seeking talented engineers to join our Citrix Cloud escalation team We believe that the customer comes first and, you will be instrumental in providing a premier customer service experience to our customers and partners We actively resolve highly complex cases raised by our Frontline engineering team on Citrix Cloud products, services and related matters You will utilize your sleuthing skills to isolate, analyze, and provide resolution to customer inquiries The pace is fast and the job is challenging but, the partnership makes this opportunity one that is very rewarding


We provide technical assistance on Citrix products to customers of medium to large size, scope, and/or political complexity - via phone, email and/or remote access
You will perform advanced problem analysis and isolate problems of moderate to high complexity, with little instruction from team leads and/or management
Published articles on moderately complex technical support issues in Citrixs online knowledgebase, and reviews others articles
Take your deep technical and product expertise, and combine it with your understanding of our customers needs to solve their complex business challenges
We believe in education so you will document cases, recommendations, and resolutions clearly in the CRM system (Salesforce)
You will participate in an on call rotation with transfer of cases to other geos in a follow the sun methodology


We are looking for a minimum of 4 years of IT support experience
You need experience installing, configuring and administering Active Directory, Group Policies, and Windows Server Architecture
You will have a working understanding of networking protocols, security technologies, and topography
We need you to have a basic understanding of Databases (SQL preferred) and SAN technologies for this role
In order to provide premier support you need general knowledge of scripting (Powershell etc) or introductory coding knowledge
You should have a deep understanding of OS Internals
Experience with designing / architecting mid to enterprise level solutions

Preferred Skills

Website troubleshooting IIS, Azure Web Apps, HTML, JS, REST API, Tomcat/Java, Docker
Microsoft Azure Solutions Architect certification or related experience
AWS Associate Solutions Architect certification or related experience
Identity and Authentication, SSO/Federation, AD, OAuth, API-token, Cookie-based authentication
Azure Platform utilization, AD Authentication and management experience
Network Trace Analysis
Experience in lowcode / nocode platforms
Experience troubleshooting Android / iOS troubleshooting
Application debugging experience GDB/LLDB/Debugging Tools for Windows (WinDbg/CDB/KDB), IDE (VS/Xcode), SQL Profiler, Sysinternals, Volatility etc

What youre looking for Our technology is built on the idea that everyone should be able to work from anywhere, at any time, and on any device Its a simple philosophy that guides everything we do including how we work If youre driven, passionate and curious, we invite you to make a difference with a brand you can believe in We want employees to do what they do best, every day

Be bold Take risks Imagine a better way to work If we just described you, then we really need to talk

Functional Area Tech Support

About us

Citrix is a cloud company that enables mobile workstyles We create a continuum between work and life by allowing people to work whenever, wherever, and however they choose Flexibility and collaboration is what were all about The Perks We offer competitive compensation and a comprehensive benefits package Youll enjoy our workstyle within an incredible culture Well give you all the tools you need to succeed so you can grow and develop with us

Citrix Systems, Inc is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https//wwwcitrixcom/about/legal/privacy/citrix-recruitment-privacy-noticehtml

Citrix welcomes and encourages applications from people with disabilities Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at ASKHRcitrixcom for assistance

If this is an evergreen requisition, by applying you are giving Citrix consent to be considered for future openings of other roles of similar qualifications

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 08th Jun 2020

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