• Senior Engineer, Service Delivery Jobs in Bangalore,India

  • Dell India
  • Save Job
  • 7 - 10 Years
  • Posted : above 1 month

Job Description:

People make Dell so wherever in the world they work, everyone is rewarded for their contribution Ready to develop your career in a truly global company Dell EMC Managed Services span infrastructure, engineered solutions, and end users Engineered Solutions encompasses our expertise in cloud solutions comprised of different best-of-breed products from Dell Technologies businesses such as Virtustream, VMware, and Pivotal These cloud platforms include Dell EMC Converged Infrastructure, Hybrid Cloud and Native Hybrid Cloud with VMware and Pivotal Within the Infrastructure Managed Services at Dell EMC, we are looking for a Senior Engineer, Service Delivery to join our team in Bangalore

Company Details Dell is a collective of customer-obsessed, industry-leading visionaries At our core is a commitment to diversity, sustainability and our communities We believe in working together to build a brighter future, celebrating the entrepreneurial spirit that lives inside us all, and marrying innovation with action Dell is proud to offer unparalleled growth and development opportunities for our team members We believe that technology is essential for driving human progress, and were committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live

Why Work for Us Dell is primed to recruit the best and brightest candidates from all across the globe We take pride in fostering a winning, innovative, inclusive employee culture We also take calculated risks and we celebrate big victories when they pay off

Our Employee Value Proposition Our Culture Code unites us and makes us a great family of companies and a great place to work Its how we run the business, go to market, work together and provide inspirational leadership Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead

Job Summary The Engineer Service Delivery will be responsible for providing the primary VDI management, administration, support, and ongoing maintenance of customer Infrastructure Platforms within a 24x7x365 environment and data Center environment This role must be able to understand, execute, and document moderate to complex operational tasks and work requests that are assigned and have experience in moderate to complex research and fact finding using various tools and informational sources

Key Responsibility Creation of AppStacks and persistence via Writable Volumes using App Volumes
Deliver end-to-end systems engineering services to customers - requirements gathering, design, development, test and documentation of VDI infrastructure
Support our VDI installations, and extend level 3 support to our operations teams (End users)
Lead exercises to optimize and stabilize VDI environment
Coordinate the input of service providers and partners to ensure delivery and support of key systems
Partner with applications, platform, infrastructure and applications teams to design and build environments to best deliver our business functionality
Liaise and partner extensively with the various support functions in the successful transition of developed solutions into BAU running mode
Strong partnership with Wintel team as VDI sits on the wintel infrastructure
Develop project plans and schedules, identify technical risks, and support the customer in mitigating risks to the mission
Install and configure all infrastructure (Network, Storage, Compute) required to support VDI environments
Configure and troubleshoot VMware Horizon View environments along with its architectural components Desktop Pools, Connection Servers (and Replica Servers), Security Server, Enrollment Server, Resource Pools, vCenter, and thin and/or zero-clients
Image development & testing, image deployment
Experience/knowledge in designing VMware environments to scale to customer demands as well as supporting VMware Horizon (VDI) solutions
Deep Knowledge of VMWare horizon view (6/7) & thin client/VDI laptop hardware configuration
Hands on experience with UEM, App Volumes and VIDM
Act as a lead system administrator working with team members to ensure all requirements are delivered in an efficient, highly productive manner
Configure servers, management systems, and workstations hardware
Install and configure required applications

Requirement Details

7 -10 years of experience with Virtualized environments to include VDI, and thin/zero-clients
Hands-on knowledge and experience with virtual desktop and published application delivery using VMware Horizon View, App Volumes, VMWare Identity Manager, User Environment Manager and Unified Access Gateway, installation, configuration, administration, support, and troubleshooting is required
Experience with deploying VDI solutions utilizing Horizon View and managing Active Directory, Windows Server 2012/2016, and Windows Desktop 10
Knowledge of vSphere, vSAN, NSX and F5 required and other VMware technologies is a big plus
Understanding of TCP/IP protocols and services such as PCoIP, Blast, RDP, ICMP, UDP, TCP, SMTP, SNMP, LDAP, DNS, NTP, and understanding of wider set of protocols
Mentoring/Coaching skills
Understanding of ITIL foundations
Excellent interpersonal skills and the ability to work as part of a diverse team
Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
High-level of integrity and dependability with a strong sense of urgency and mission focus
Ability to work multiple projects and rapidly integrate and support new customers/environments


VMware Certified Professional VCP-DTM (Desktop and Mobility)
Microsoft Certified System Engineer (MCSE)
Microsoft Certified IT Professional


We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities all to create a compelling and rewarding work environment


Our Culture Code unites us and makes us a great family of companies and a great place to work Its how we run the business, go to market, work together and provide inspirational leadership Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead

Apply now!

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate Dell will not tolerate discrimination or harassment based on any of these characteristics Learn more about Diversity and Inclusion at Dell

Job Family Engineering Professional-Services Job ID R030630

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking
Functional Area : IT Hardware : Hardware Products & Services
Role : H/W Installation/Maintenan ce
Salary : As per Industry Standards
Deadline : 18th Feb 2020

Key Skills:

Company Profile:

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