• Senior Engineer Network Management Jobs in Gurugram - 23841082

  • M/s orange business services
  • Gurugram

Job Description:


Key Spoc for Incident , Problem & Change Management


Resolve Customer Escalations


Ensure Service Delivery as per agreed SOW / SLA


Assist Manager in monthly Dashboards / Service Level parameters


Mentor & Hand hold L1 Teams and enhance their performance


Act as a key SPOC for L2 & L3 Incidents


Take initiatives in learning & evaluating new Network Technology & Tools


Prepare RCA for Sev1 incidents


Management of various Router, switches, WAN optimizer, Wireless , Big F5 and Network devices


Co-ordination with customer performing for any change managment


Process / procedure /documentation Preparation for existing and upcoming customer


MIS customer report preparations and ensuring Audit compliance


Key Spoc for Incident , Problem & Change Management


Resolve Customer Escalations


Ensure Service Delivery as per agreed SOW / SLA


Assist Manager in monthly Dashboards / Service Level parameters


Mentor & Hand hold L1 Teams and enhance their performance


Act as a key SPOC for L2 & L3 Incidents


Take initiatives in learning & evaluating new Network Technology & Tools


Prepare RCA for Sev1 incidents


Management of various Router, switches, WAN optimizer, Wireless , Big F5 and Network devices


Co-ordination with customer performing for any changement


Process / procedure /documentation Preparation for existing and upcoming customer


MIS customer report preparations and ensuring Audit compliance




about you

Experience in Router & Switches,WLC, AP, F5 and syslogs monitoring & analysis


Certification- CCNA , CCNP or equivalent along with Good communication skills





additional information

Minimum of 4-5 years related work experience in customer facing organizations within the telecom or IT industry


Experience on Network and Telco Management & Administration


Experience in multiple OEM Networking products would be an advantage


Working experience on analysis of Event log monitoring tools and syslog tools


Knowledge and understanding of basic networking principles and best practices


Knowledge and working experience in Networking Products


Understanding & experience of Routing (BGP,OSPF,EIGRP) & IP Protocols and switching technology like STP,Ether/Port channel,Redudancy protocol(HSRP,VRRP,GLBP)


Ability to handle multiple Networking products/ Protocols


Knowledge and working experience in WLC, LTM, GTM, Nexus, Cisco Routers , Switches


Knowledge and understanding of information security principles and best practices


Knowledge and working experience ( Prefered) in Security Products


BE/Diploma/Degree in business, or science (or other relevant area)


ITIL foundation certification would be an advantage


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Profile Summary:

Employment Type : Full Time
Industry : Education / Training
Salary : Not Disclosed
Deadline : 18th Apr 2020

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